Jack Broome

Experience

• 

  Smyths Toys Superstores

  Aug 2017 - now

  ● Managed a store team of 20+ employees with up to 40 employees at peak trade times.● Ran a successful Christmas night-pack team of up to 8 employees, ensuring delivery and other tasks were completed to strict deadlines and targets.● Oversaw the stock loss committee team for the store. Analysing stock loss data and figures, WTD and YTD CSV figures to ensure KPI targets were met by providing solutions to prevent loss, damage and theft of stock through monthly meetings with the team.● Maintained high store standards by leading and motivating the team to ensure operations/buyer store visits were always successful.● Motivated and developed team members in their roles, providing necessary training in-person or e-learning. Monitoring progress through 1-1’s and annual employee reviews.● Maintained high levels of store security, protecting the store, stock and employees. Ensuring the store was secure during closing hours and attending alarm call-outs when occurring.● Advanced cash handling procedures. Cashing up tills, cash lodgements and pickups, safe counts, providing change for tills, end-of-day reports, safe counts, etc.● Stakeholder/customer relationship management. Maintaining relationships with customers by dealing with queries/complaints professionally.● Maintained high compliance with company policy, procedures and action points by keeping on top of emails, implementing or delegating when necessary.● Ensured high level of office/paper work compliance. Daily health and safety paperwork, staff rosters, forklift safety checks, cash pickups/deliveries, weekly wages, etc. and adhering to GDPR policies regarding customer/employee data.● Budget control and monitoring to ensure all Key Performance Indicators were met. Monitored weekly sales targets, SPMH targets and weekly hours/wage targets through self-created weekly sales trackers to ensure compliance. Met organisational demand by matching hours to sales and cutting costs where necessary. Show less

  • Regional Bike Trainer

    Jun 2020 - now

  • Duty Manager

    Sept 2022 - now

  • Software Expert

    Apr 2021 - Aug 2022

  • Sales Asistant

    Aug 2019 - Apr 2021

  • Sales Assistant

    Aug 2017 - Aug 2019