Lana Mihell

Experience

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  Rogers Communications

  Nov 1996 - Apr 2000

  Technical and Communications Coordinator

  • Developed and standardized procedures for call centre• Developed technical service handbook as part of the strategy team• Organized and implemented the launch of Digital Home Receivers• Trained and presented to repair call centre representatives• Provided customer support for installation and service interruptions• Created public relations material and optimized internal communications

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  TELUS

  Mar 2001 - Sept 2002

  Business Specialist

  Developed and provided process support and documentation for National Data Services for service development and process improvement.Communicated Service Assurance group's requirements to project team.Analyzed, re-engineered, documented, and communicated business planning processes in a developing environment.

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  Matrikon Inc

  Nov 2002 - Nov 2006

  Project Manager: Communications and Events

  • Project managed user group conferences• Collaborated with sales and marketing groups in development of printed materials, website and e-mail campaigns and online seminars• Coordinated and designed registration processes• Managed event team employees• Coordinated marketing and billing for conferences and workshops• Designed intranet site and maintained conference coordination for all internal and external attendees

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  NorQuest College

  Feb 2007 - Aug 2014

  Recruited, selected, oriented, and trained employees; maintained a safe and secure work environment; developed personal growth opportunities for administrative staff.Accomplished staff results by communicating job expectations; planned, monitored, and evaluated job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.Completed special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.Improved program and service quality by devising new applications; updating procedures; evaluating system results with users.Achieved financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances.Maintained continuity among corporate, division, and local work teams by documenting and communicating actions, irregularities, and continuing needs.Maintained professional and technical knowledge by attending educational workshops; benchmarking professional standards; reviewing professional publications; establishing personal networks. Show less Administered Business Operations: Fiscal, Physical, Financial and Human Resources.Provided leadership within the Faculty in the development and strategic directions for all aspects of human resources; including the management of tactical issues, the management of change, recruitment, performance management and retention of staff.Developed and coordinated with team members the divisions business plan, performance plan and operational planning processes.Identified procedural issues, made recommendations for streamlining processes, and managed the change implementation process.Oversaw resource allocation and workload issues to ensure adequate support available for program delivery.Managed the financial responsibilities for the Division including budget preparation, budget expenditures.Identified cost saving and efficiency measures Show less Curriculum Quality Assurance Department, Faculty of Health Studies• Coordinated Health Studies Divisional curriculum products for all internal and external stakeholders• Developed and maintained all change requests for curriculum products that included program manuals, course outlines, learner guides, lab manuals, exams and answer keys• Developed and monitored project plans• Developed process mapping and communication and continuously monitored process to ensure compliance• Collaborated with curriculum team to develop business process flows• Researched best practices• Prepared benchmark reports Show less • Initiated research to support proposal development; prepared project management documents and contributed to project management planning• Gathered information from internal and external sources to assist with business planning and decisionmaking• Presented reports and made recommendations to accurately reflect the Division’s business• Managed all communication items and monitored all sources of information for accuracy about the Division’s activities• Developed standard practice documents for department; participated in committees that directly influence business processes (Academic Team, Space Utilization Committee)• Monitored budgets to ensure compliance with the business plan; identified, and investigated budgetanomalies; prepared budget analysis to assist with budgetary policy as set by the Dean and Coordinators• Monitored contract invoicing and receivables; established documentation for budget year contract carry over Show less

  • Manager, Administration - Faculty of Health Studies

    Sept 2013 - Aug 2014

  • Supervisor, Business Operations - Faculty of Health Studies

    May 2012 - Sept 2013

  • Team Lead Administrator, Practical Nurse Program

    Aug 2011 - Jun 2012

  • Curriculum Project Assistant, Faculty of Health Studies

    Sept 2007 - Oct 2011

  • Business Operations Coordinator

    Feb 2007 - Sept 2007
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  Cantilon Choirs

  Sept 2008 - Oct 2011

  Board member

  Attend board and other critical meetings. Contribute to annual evaluation and overall planning efforts. Proactive participation in Committee work, completing tasks and assignments on time. Chaired Broadway Committee. Organized and delivered Choir's annual Broadway Gala on time and budget. Network with other committee members to build collegial working relationship Fund raising.

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  Kwantlen Polytechnic University

  Aug 2014 - now

  Divisional Business Manager, Faculty of Science

  Strategic, operational, and administrative leadership for the Faculty of Science and Horticulture.Accountable for the implementation and oversight of management, human resources and financial systems and controls.Provide leadership, supervision and mentoring to the administrative staff team in a unionized environment.Responsible for oversight of the division’s budget of $17,000,000.Responsible for leading and managing processes associated with the planning and implementation of a variety of initiatives through fostering positive and effective working relationships within the Faculty and the University community, as well as with external colleagues, agencies, institutions and government stakeholders. Provide direction to faculty and staff for matters relating to policy, systems, procedures, budget, and collective agreement interpretation. Show less

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  Independent Consultant

  May 2017 - now

  Certified Executive Coach