Rupesh Pal Singh

Experience

• 

  DigiCall Global Pvt. Ltd

  Aug 2008 - Jun 2015

  Customer Service Team Lead
• 

  DigiCall Teleservices Pvt.Ltd.

  Jun 2015 - Feb 2017

  Sales Team Lead
• 

  Extramarks Education India Pvt. Ltd.

  Feb 2017 - May 2021

  Handling Operations Team, Customer Success, CRM Management, Telecom Management, Corporate planning team and Resolving issue. Single Point of Contact for the Operations, Telecom Requirements, Customer Success Team, CRM Management, Updates and Resolutions. Handling Operations Team, Customer Success, Corporate planning team and Resolving issues. Managing Quality function on the basis of “Manpower Planning, Performance Appraisal, Telecom Requirements, Negotiation with vendors, etc.”

  • Project Lead

    Apr 2018 - May 2021

  • Operations Team Lead

    Feb 2017 - Apr 2018
• 

  Unacademy

  Jan 2022 - now

  Project Manager

  CRM Strategy Development: Develop and execute a comprehensive CRM strategy aligned with business objectives to enhance customer engagement, retention, and overall satisfaction.CRM System Management: Oversee the implementation and maintenance of CRM systems, ensuring data accuracy, system integrity, and seamless integration with other platforms.Data Analysis and Segmentation: Utilize customer data to perform in-depth analysis, identify trends, and segment customers based on their behavior, preferences, and demographics to deliver targeted marketing campaigns and personalized communications.Customer Journey Optimization: Analyze customer touchpoints and interactions throughout the customer journey, identifying areas for improvement and implementing strategies to enhance the overall customer experience.Campaign Management: Develop and execute targeted marketing campaigns, utilizing CRM tools and automation to deliver personalized messages and offers to different customer segments.Cross-Functional Collaboration: Collaborate with internal stakeholders, such as marketing, sales, and customer support teams, to align CRM initiatives with broader business strategies and ensure consistent messaging and customer experiences.Performance Tracking and Reporting: Establish key performance metrics and regularly monitor and report on the effectiveness of CRM initiatives, providing insights and recommendations for continuous improvement.Customer Feedback and Insights: Gather customer feedback through surveys, feedback loops, and other channels to gain insights into customer preferences, pain points, and satisfaction levels, and use these insights to drive CRM strategies.Training and Support: Provide training and support to team members on CRM tools and processes, ensuring proper utilization and understanding of CRM capabilities. Show less