Naser Ali

Experience

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  APCOA Parking (UK) Ltd

  Feb 2008 - May 2014

  Team Leader

  APCOA Heathrow Airport London UK 5th March 2008- 21stJune 2014Team Leader* Assist SDM (Service Duty Manager) with daily office responsibilities.* Assist SDM with training, scheduling and delegating work to the supporting staff.* Strong face to face and over the phone Customer service experience. * More then six years of experience as a first point of contact for customer and staff.* Issue required letters to staff/customers.* Supervisory/ Managing of up to 25 staff.* Compiles training materials for new staff members.* Update customer records and keep log of old records.* Submit and maintain files in storage facility.* Being responsible for maintaining a continuous report of all KPI’s (Key Performance Indicators) QAR’s (Quality Action Reports) and Conduct staff Investigations.* Maintaining an accurate rosters and staff Holiday log.* Monitor staff’s daily and weekly performance through audit logs. * Communicate with staff and higher management through Outlook. * Maintain Health & Safety and Staff Communication Records.* Investigate and prepared investigation reports. Show less

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  Allaint international

  Jul 2014 - Aug 2016

  Team Leader

  * Managing team of 8 to 10 Customer service agents.* Training and Monitoring staff.* Motivating staff to achieve targets* Provide necessary literature about product.* Presentations about product specifications.* Customer service over the phone, E-mail and face to face.* Maintaining an accurate rosters and staff Holiday log* Communicate with staff and higher management through Outlook. * Monitor staff’s daily and weekly performance

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  Freshways

  Sept 2016 - now

  Finance Manager

  Looking after all Wholesale and Inter-company operations.Ordering, Account receivable & Account Payable Invoicing, Allowances, Discounts, Credits, Rebates, Pricing, Payments, Payments reconciled, Account opening and Data Management, Customers QueriesCustomer services over the phone and E-mail.Reporting and Sale Analysis.(on Excel) Execute all these Operations on SAP.