Mackenzie Nelson

Experience

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  Rocket Lawyer

  Jan 2014 - Oct 2014

  Account Specialist

  Assisted in recovering files and managing the accounts of rocketlawyer online customer clientele.Frequently deescalating customers and when necessary offering refund credits and personalized emails.Practiced asking intelligent questions and ensuring customers always felt appreciated and entirely satisfied with the service received.Made sure to continually uphold company policy in all customer interaction. Assisted in locating and providing correct legal documentation for all scenarios in client facing interaction. Show less

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  Entrata

  Oct 2014 - Aug 2017

  Client Resolution Specialist

  Efficiently and promptly demonstrated my understanding of the software by problem solving and communicating with clients regarding questions or needs with in the Entrata platform. Practiced advanced understanding of customer service techniques by reassuring clients and calmly assisting them by training them to be able to more efficiently utilize the features of the software.Practiced world class customer service by asking intelligent questions and ensuring customers always felt appreciated and entirely satisfied with the service received.Made sure to continually uphold company policy in all customer interaction by striving to live the company values.Demonstrated responsibility and satisfaction for specific clients by managing all affairs within the Entrata platform between client and company interaction. Responsible for creating and maintaining Legal documents in regards property management.Gained a versatile understanding of many different facets of Property Management software having been on different teams within Entrata support. Show less

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  Fearn Brothers

  Feb 2018 - now

  Landscape Design Specialist

  Managed private irrigation installation projects within homeowner and corporate contractsMaintained all installed projects and managed, performed sprinkler repairsCreated layouts and designs for new and existing irrigation installsAssisted and designed full landscapes including rockwork, machine operation, knowledge and research of blueprint designs, as well as full gardens, flowerbeds and island variations

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  Pinterest

  Mar 2021 - Jan 2024

  Managed Agency Account spend for all SMB clients within assigned agencies sometimes prepping to speak on 5 to 10 accounts in a single interaction. Delivered 180% of expected revenue in this role.Worked hand in hand in Internal Partnership to manage New Account Launches as well as day to day running tasks for all assigned accounts in a Account Manager and Partner Manager team.Built and maintained strong relationships with partners’ teams (executive, operational, creative, measurement and agency), resulting in trusted advisorship.Advocated internally for the solutions required to drive business outcomes for these advertisers, working across internal teams such as Measurement & Insights, Product Marketing, Creative Strategy, etc. Gained a deep understanding of our partners’ business goals and turn data into compelling stories and actionable insights to help them succeedSpecifically owned the “how” conversation with advertisers to advise on media strategies across targeting, bidding models, creative, measurement, etc. Show less

  • Agency Account Manager

    Feb 2023 - Jan 2024

  • Account Manager Direct Sales

    Mar 2021 - Feb 2023
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  Reddit, Inc.

  Jul 2023 - now

  Agency Account Manager

  Managed Agency Account spend for all SMB clients within assigned agencies sometimes prepping to speak on 5 to 10 accounts in a single interaction. Delivered 180% of expected revenue in this role.Worked hand in hand in Internal Partnership to manage New Account Launches as well as day to day running tasks for all assigned accounts in a Account Manager and Partner Manager team.Built and maintained strong relationships with partners’ teams (executive, operational, creative, measurement and agency), resulting in trusted advisorship.Advocated internally for the solutions required to drive business outcomes for these advertisers, working across internal teams such as Measurement & Insights, Product Marketing, Creative Strategy, etc. Gained a deep understanding of our partners’ business goals and turn data into compelling stories and actionable insights to help them succeedSpecifically owned the “how” conversation with advertisers to advise on media strategies across targeting, bidding models, creative, measurement, etc. Show less