Dishant Puri

Experience

• 

  Best Buy Canada

  Oct 2008 - Mar 2014

  • Experienced District Trainer• Planning and coordinating store operations• Applying sales strategies to maximize profitability • Analyzing store P&L and find strategies to improve on weak areas at the same time maintain the strong areas • Ensuring the quality of customer service from the team is stellar• Developing the strategic positioning of the store within the local market• Supervising personnel: training, motivation, appraisal• Coordinating with top six wireless providers Show less • Maximized sales through exceptional customer service• Supervised and managed a department of 10-12 associates• Able to work in a fast-paced team environment• Treated customers and fellow employees with respect• Enjoy working with cutting-edge technology products • Provided lifestyle solutions to customers• Supervised pricing and sales promotion activities with direction from Manager• Directed my team to prepare merchandising displays and advertising copy, according to Managers directive Show less • Engage customers using selling skills to build complex, connected solutions in a fast-paced, dynamic environment where customers feel supported and leave delighted• Inspire customers by showing them what’s possible with technology• Accumulate and apply the appropriate knowledge and expertise through continuous learning and self-development, to provide an excellent customer shopping experience• Use innovative training tools to stay current, confident and complete, driving profitable growth and achieving individual and department goals• Maintain department’s merchandising and readiness to serve customers• Back up the sales team for phone and store pickup Show less

  • Store Assistant Manager/ Mobile Manager

    Jan 2013 - Mar 2014

  • Mobile Lead

    Jul 2012 - Dec 2012

  • Home Theatre Senior

    Oct 2008 - Dec 2012
• 

  OSL Retail Services

  Mar 2014 - Jun 2014

  New Store Opening Coordinator (Short Term Contract)

  • Member of the New Store rollout team responsible for new store openings of wireless kiosks in Wal-Mart stores across Canada• Building training modules, implement them and train new hires on the material• Planogram set up & inventory acquisition for a successful transfer from Walmart to OLS management• Executing audits and training programs for associates, while monitoring and evaluating processes regularly• Understanding gaps and implementing changes for continuous improvements to maximize levels of performance• Controlling area of the business and providing timely results and feedback to District Manager from the audit Show less

• 

  Premium Retail Services

  Jun 2014 - now

  • Strategy formulation, execution and management of the field, sales and marketing program for Microsoft. • Gather and analyze data to evaluate the performance of the program to make any necessary changes needed to enhance results. • Support clients through the full life-cycle of programs; beginning from vision, to strategy, customer journey development, vendor selection, fixture design and through deployment and delivery.• Establish and update training programs and documentation for every department within the program. • Oversee the entire Client services team day to day delivery, focused on generating insights and value for the client - ensuring buy-in, understanding and transfer of capabilities to the team.• Work with senior leadership on budgeting and forecasting for all company programs. • Participate in RFP responses and presentation with Senior Leadership. Show less • Successfully manage a team of Client Account Managers and oversee its functions, resources and outputs including business/ financial management.• Maintain senior level client engagement and provide thought leadership to teams, fully owning the responsibility for the quality of engagement.• Developed KPIs for the Team to ensure a high level of performance from the sales & training team and continuous engagement which ultimately led to an increase in product sales year-over-year and client satisfaction.• Lead a team of marketing specialists responsible for delivering in-store and digital marketing initiatives for our clients• Develop proposals and business cases to further support clients and internal goals. • Strategic advisor to the client for marketing initiatives and fiscal year planning Show less • Act as a link between Client Services and cross-functional teams such as HR, Training, IT & field support to increase customer satisfaction by 35%. • Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews. • Successfully launched multiple Logitech products with an overall compliance of 95% for in- store merchandising assets. • Identify and recommend enhanced new services that answer client's business needs. • Mentor and support the learning and development of team members. Show less • Serve as the main point of contact for client on all day-to-day program needs.• Key contact with client and internal teams to identify best practices, creative support ideas and reporting needs• Partners with cross-functional team members (senior management, field operations and customer service) to meet all account needs.• Partners with sales team to meet company goals by identifying client growth opportunities.• Creates instructions, reports and analysis of data gathered to insure all aspects of client needs are met through in-store execution and reporting avenues.• Successfully addresses all issues to include - Issue tracking reports, merchandising information, sales reports, compliance reports, training reports, competitive reports, etc.• Works closely with the team to insure that all representatives are fully trained at all times. Show less

  • Senior Director, Client Services

    Jul 2022 - now

  • Director, Client Services

    May 2018 - Jul 2022

  • Senior Manager, Client Services

    Jun 2016 - May 2018

  • Client Account Manager

    Jun 2014 - Jun 2016