Nadine Heusner

Experience

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  Bethune-Cookman University

  Jul 2014 - Sept 2019

  Assistant Vice President Health and Wellness

  • Led daily operations, budget oversight, scheduling, and utilization tracking, improving clinic efficiency by 10%.• Partnered with academic, student services, and clinical teams to implement university-wide health and wellness initiatives.• Designed and executed inclusive health policies, improving student health outcomes by 15%.• Managed a multidisciplinary team of five staff members, ensuring seamless program execution and efficiency.

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  HSS

  Mar 2019 - now

  Founder and Lead Psychotherapist

  • Established and expanded a private practice, delivering teletherapy and in-person counseling services.• Implemented EHR systems and digital platforms to streamline patient access, improve documentation accuracy, and enhance service delivery.• Developed holistic therapeutic interventions, tailoring treatment plans to diverse populations.

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  Outreach Community Care Network

  Nov 2021 - now

  Director Clinical Operations

  • Optimized daily clinical operations, overseeing revenue cycle processes, scheduling, and utilization tracking, increasing clinic efficiency by 22%.• Led a team of 5 clinicians, ensuring operational efficiency through strategic workflow optimization and data-driven decision-making• Identified process gaps and optimized workflows, improving operational efficiency by 15% and reducing errors by 10%.• Implemented service recovery initiatives, improving response times by 25% and increasing patient satisfaction.• Spearheaded provider onboarding and training, reducing new hire ramp-up time by 30%. Show less

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  Everlong

  Dec 2024 - Feb 2025

  Clinical Operations Manager

  • Managed daily clinical operations, ensuring efficiency, compliance, and high-quality patient care on a telehealth platform.• Optimized workflows to enhance patient access, scheduling, and service delivery, improving operational efficiency.• Ensured compliance with HIPAA.• Oversaw Biller to reduce claim denials and monitored reimbursement rates.• Led patient service initiatives, enhancing satisfaction and retention rates.• Served as a liaison between leadership and clinical teams to drive strategic improvements.• Provided clinical oversite to a team of 4 dietitians. Show less