Harsh Sathwara

Experience

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  IHS Markit

  Oct 2019 - Mar 2022

  Client Services/Customer Support Analyst
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  S&P Global

  Mar 2022 - Oct 2022

  Client Services Analyst

  Through Know Your Third Party® (KY3P), an integrated solution platform,I have uplifted various organizations to examine supply chain vulnerabilities, identify risk exposures, and build best-in-class third-party risk management capabilities.-Accelerating Vendor & Client daily front support, assisted customers with maintaining and creatingNew Client/Vendor-Received Star Award for outstanding performance & contribution-Boosted troubleshooting & customer engagement by providing resolution through reviewing and analyzing client queries with low- high complexity and priority-Performing Quality checks on Assessment projects has improved the overall customer trust as reports are performed at a service level and designed to be client agnostic, to facilitate the sharing of reports across multiple clients-Lifted Client - Vendor engagement calls, Accelerating Vendor & Client daily front support, assisted customers with maintaining and onboarding New clients/Vendors-Boosted customer engagement by providing resolution through reviewing and analyzing client queries with low- high complexity and priority, I have trained multiple new joiners and performed their QC on various projects-Training suppliers globally through delivering Demos-Delivered Analysis reports, Onboarding Mapping, and operational tasks-Streamlining the due diligence process to enhance efficiency and transparency throughout the third-party risk management process (TPRM) Show less

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  Barclays

  May 2023 - Apr 2024

  Personal Banker
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  American Express

  May 2024 - now

  Senior Customer Service Associate