Viji Krishnan

Experience

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  HCL Technologies

  Sept 2001 - Dec 2006

  Provided inputs to draft Functional Design document to breakdown the business requirementsCarried out in-depth system analysis to assess the impact of the Business change Scoped the business functional requirements with continuous interaction with the businessAnalysed the debit card system to address performance and functionality changes for a total cards re-engineering projectSuccessfully coordinated changes with the settlement and chargeback changes to allow for the new de-active functionality of the card.Provided efficient support for User Acceptance testing Instrumental in developing management information statistics to aid the projectSuccessfully coordinated internally and with other teams to gather requirements and efficiently design the systemEfficiently prepared the design document after component analysis and coded the routines as per the designInteracted with Operations Support team for successful implementationContributed to engineer a system to provide a platform for migration of special accounts from Bank of Scotland to Halifax as part of the MergerInteracted with Business and Technology Teams of VISA and HALIFAX Business to understand and put together the Requirements to design a system to migrate HBOS Switch/Solo/Cirrus/Maestro magnetic stripe only cards to VISA Debit and VISA Electron Integrated Circuit Cards (ICC 'chip cards'). Played an anchor role in the system analysis and design of VISA Base I system to fit into the existing HBOS architectureActively involved in system analysis of Settlement and Chargeback processing of Visa Debit transactions as part of Visa Base II systemsEffectively utilised Test Director to log and track defects Show less

  • Business Analyst/System Analyst

    Oct 2002 - Dec 2006

  • System Analyst/Senior Developer

    May 2002 - Sept 2002

  • Software Engineer/ Developer

    Sept 2001 - May 2002
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  Payments and International Services HBOS Plc

  Jan 2007 - Jun 2007

  Business Analyst

  Supported the design of the functionalities of the Payment Hub components – Comprising of the Payment Engine, Payment Gateway and the account services that form the backbone of the Faster Payments Service Responsible for drafting Functional Specification documents detailing the functionality of the Payment Hub components. Lead a group of Business Analysts in completing the Design activities of the projectPrepared the traceability matrix to track the business requirements to the functional test cases for the whole Faster Payments program.Facilitated workshops to gather Business requirements and scoping them to fit in the system architectureOrganized meetings with key stakeholders to provide the best solution with the options available.Coordinated with other team members to understand the impact of the Faster Payments system on other applications.Performed Gap analysis to track the development to be in-sync with the requirements.Liaised with the third party vendor to understand the product specifications in line with the business requirements. Drafted the Technical solution document for the aggregation settlement system for Faster Payments and analyzing its impact on system performance and availability.AchievementsThough joined the project at a later phase, the hard work put in to keep up to speed with the project developments was highly appreciated by the client manager. The excellent knowledge gained in the working of the Payment Engine, Settlement system and the Faster Payment system as a whole was crucial.The varied exposure to be working with different teams helped understanding of various other Banking systems like Corporate, Business banking and Treasury. Show less

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  Visa

  Jul 2007 - Aug 2011

  Lead Business Analyst

  Lead analyst managing a team of senior analysts to deliver a mobile solution to enable contactless payments via NFC enabled handset via the OTA channel.Lead business analyst providing Subject Matter Expertise in various functional areas including Custom Payment Services, Cardholder database, Prepaid services, Fleet Product and Single message processingCoordinated the implementation of various Business projects in the CORE processing platforms of VisaNetMentored junior analysts on VisaNet processing and business analysisKey role in every phase of the project - initiation, defining requirements, testing validation and post deployment supportSuccessfully deployed functional changes to support Fleet product and Prepaid services like Partial authorizations and balance returns.Provided functional expertise for maintenance projects to enhance the system capability and operational efficiency.Key player in interfacing the CORE Authorisations platform with a new Clearing and Settlement system developed in Visa Europe to provide regional clearing facility for members.Worked closely with business owners and operational users to scope business requirementsPerformed Impact analysis to estimate system feasibility and highlighted issues well ahead to be scoped in the releaseProject Managed to deploy an enhancement to Prepaid cards for promoting Prepaid Business Conducted Gate reviews with customer to communicate software changes to suit their requirementsProvided Analyst support for design, system test and system integration tests phases of the projectCoordinated between various development and testing teams for successful deploy of the projectAnalysed and debugged high priority bugs in the production environment within tight deadlinesInteracted with counterparts in the USA (Visa Inc) to coordinate changes in the Visa Europe region to ensure global interoperabilitySupported Interoperability testing across VISA regions Show less

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  Vigans Consulting Ltd

  Sept 2011 - now

  Co-director
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  Vodafone

  Sept 2011 - Jun 2021

   Product Manager/Owner for the leading Consumer app for M-Pesa across all of the Vodacom markets Managed product roadmaps across 4 different markets that were the initial consumers of the app Led the release on the new app for Tanzania for M-Pesa that was awarded as the Best App in 2020 Business analyst working on M-Pesa - World's most successful mobile money transfer and mobile payments platform.Gathering requirements for the next generation of M-Pesa product for global roll-out across all markets.

  • Product Manager/Owner for Smartphone Mobile App in M-Pesa (Vodafone)

    Feb 2018 - Jun 2021

  • Business Analyst - Mobile Payments

    Sept 2011 - Feb 2018
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  HCL Technologies

  Jun 2021 - Mar 2022

  Product Manager for Digital Transformation
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  4RDigital

  Mar 2022 - now

  • Product Director

    Feb 2023 - now

  • Product Manager for Cavex (Carbon Value Exchange)

    Feb 2022 - now

  • Senior Product Manager

    Mar 2022 - Mar 2023