Stacey Lucas

Experience

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  Accenture

  Aug 2001 - Sept 2020

  Mobilized multiple global delivery teams for large-scale managed service contract. Developed application and digital roadmaps. • Managed client relationships and expectation throughout KT and into go-live.• Oversaw program management and ensured appropriate level of IT ownership through delivery including change management, system support, and adoption strategies.• Created a digital transformation roadmap across applications.• Maintained financial forecasting while adhering to strict cost rate targets and pyramid solution. Show less Managed Dispatch and Call Center functional areas of a major telecommunication company with over 30K users, utilizing Agile (Scrum) development methodologies to build an integrated solution replacing multiple critical legacy systems and business processes. Worked with the business to define development roadmap to optimize team collaboration and ensure delivered software met business requirements.• Migrated to the Cloud and moving from WebSphere to open source JBOSS.• Created a CI/CD pipeline and migrating to a common development platform. • Worked with the business users in developing a chatbot to enhance overall customer experience. • Developed intensive alerting/monitoring with self-healing which not only reduced the number of outages and errors while improving overall customer experience.• Oversaw all aspects of contract management including contract SLAs and financials. Expertise in pricing models, forecasting, staffing and solutioning to maximize profitability. • Gained deep expertise in business relationship management throughout the lifecycle of this project included creating client contact plans, debriefs and client data mapping. Held regular client expectation calls with multiple clients on both the business and IT client leadership organization. Show less Proactively pursued issue avoidance and improvement opportunities by partnering with development and infrastructure teams to optimize code and architecture improving application performance and reliability• Prioritized, designed, developed, implemented and ensured training and end-user adoption of valuable enhancements / bug fixes.• Promoted knowledge sharing within team and from other IT teams• Established SLA and outage management processes and worked to prevent and reduce MTTR for outages. Show less o Served as IT owner for support and development of a Network and Engineering system, managing relationship with vendor for consultation and escalations. o Partnered with business to identify, analyze, and implement value-added enhancements to Engineering and CAD systems. o Served as IT primary point of contact for multiple applications with assisting in training, communication, and support across teams.o Created Test Automation scripts for a team of offshore testers. o Worked as liaison between developers and testers to recreate and resolve defects. Show less

  • Support Senior Delivery Manager

    Nov 2019 - Sept 2020

  • Delivery Manager

    Jan 2012 - Nov 2019

  • Application Support Associate Manager

    Jan 2007 - Jan 2012

  • Test Automation Lead | Senior Programmer/Analyst | Programmer/Analyst

    Aug 2001 - Jan 2007
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  Amazon Web Services (AWS)

  Jan 2021 - now

  Engagement Manager