Rita Brown

Experience

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  National Youth Service Corps

  Feb 2015 - Dec 2015

  Administrative Officer

  During my National Youth Service Corps (NYSC) year in Ibadan, Oyo State, I served as an Administrative Officer at the Ministry of Youths and Sports. In this role, I was responsible for a variety of administrative tasks that were crucial to the smooth operation of the Ministry.My daily duties involved organizing and managing files, ensuring that documents were typed, edited, and proofread with precision. I also handled the documentation, filing, and storage of important records, helping to maintain an efficient administrative workflow within the Ministry. This experience provided me with valuable insights into public sector administration and honed my organizational and multitasking skills. Show less

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  Lagos State Government

  Jan 2016 - Sept 2022

  As an A&HR Officer with the Lagos State Exams Board, a key institution under the Lagos State Government, I played a crucial role in supporting the Board’s mission to manage and oversee the administration of various examinations throughout the state. The Exams Board is pivotal in ensuring that students and professionals alike have access to fair and standardised assessments, contributing significantly to the state’s educational and professional standards.I contributed to coordinating the digitisation of the Board’s business processes, a significant project that began in 2021. This initiative marked a new era for the Exams Board, notably through the automation of the State’s Basic Education Certificate Examination (BECE). The shift towards automation revitalised the Board, streamlining operations and enhancing the efficiency and accuracy of our examination processes.I managed records of employee data and procurement activities, ensuring compliance with regulatory requirements and organisational policies. My involvement in preparing and defending the Annual Personnel Budget Cost for the agency sharpened my financial acumen as I delved deep into data analysis, forecasting expenses, and identifying opportunities for cost optimization. Show less In my role, I focused on enhancing customer satisfaction and streamlining communication for a diverse client base. Through prompt responses to inquiries and personalized service solutions, I contributed to a 15% increase in customer retention. I managed numerous client interactions over the phone and email, consistently achieving a high satisfaction rate by leveraging effective communication skills and in-depth service knowledge.My commitment to customer success also involved setting and achieving monthly goals related to retention and satisfaction. Collaborating with internal teams helped refine service processes, reducing response times and supporting the organisation’s customer experience goals. Additionally, I maintained a centralised customer database, improving data retrieval by 30% and upholding strict data management standards. This experience allowed me to contribute to ongoing process improvements, strengthen client loyalty and foster a proactive, client-focused service culture. Show less

  • Administrative and Human Resource Officer

    Jan 2019 - Sept 2022

  • Customer Service Advisor

    Jan 2016 - Dec 2018
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  Controlled Solutions Group

  Jun 2023 - Oct 2023

  Door Supervisor / Match-day Safety Casual Worker

  As a Door Supervisor at Old Trafford with Controlled Solutions Group, I contributed to the safety, order, and overall experience of thousands of attendees during major events. My responsibilities combined customer service, crowd control, and safety management to ensure a seamless experience for spectators.

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  Adept Corporate Services

  Nov 2023 - Oct 2024

  Resident Services Associate

  As a Resident Services Associate, I ensured seamless building operations and exceptional tenant support by combining administrative efficiency, safety oversight, and proactive stakeholder engagement. Key contributions included optimizing CRM systems to improve operational efficiency by 15%, conducting risk assessments to maintain a secure environment, and fostering strong relationships with residents to enhance satisfaction scores by 25%. I also supervised contractors and ensured Health & Safety compliance, driving a 20% improvement in service quality. Show less