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Alaknanda Abrol

Alaknanda Abrol

Executive Non Voice

Followers of Alaknanda Abrol194 followers
location of Alaknanda AbrolJaipur, Rajasthan, India

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  • Timeline

  • About me

    Operation Excellence Manager, Jaipur Rugs

  • Education

    • Sophia Girls' College, Ajmer

      -
      Bachelors

    • St. Mary's Convent Sr. H.S. School, Ajmer

      -
      XII

  • Experience

    • Tata Tele Business Services

      Dec 2004 - Oct 2007
      Executive Non Voice

    • Idea Cellular Ltd

      Nov 2007 - Oct 2018

      • Head- Customer Experience & Knowledge Management

        Apr 2016 - Oct 2018

      • Assistant Manager Internal Audit

        Jan 2012 - Mar 2016

      • Customer Communications & Backend Operation Support

        Nov 2007 - Dec 2011

    • Vodafone Idea Limited

      Oct 2018 - Aug 2020
      Manager

      • Drive Customer Experience & Quality initiatives & conduct call listening sessions• Drive VOC with action planning and execution• Improve customer experience activities including NPS & TNPS• Improve digital customer experience

    • Jaipur Rugs

      Apr 2022 - Dec 2022

      • Understand transactional workflow and create processes and project charters• Identify processes and projects in Admin, Civil & Purchase departments• Develop software solution in coordination with technical team

      • Manager, Operation Excellence

        Apr 2022 - Dec 2022

      • Operation Excellence Manager

        Apr 2022 - Dec 2022

    • Self Employed

      Jan 2023 - now
      Self Employed

  • Licenses & Certifications