Eric Villasenor

Experience

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  GE Power

  Feb 2017 - Jul 2018

  Intern

  Support Engineering activities for the Gas Turbine Team.Superseded compliance directives for gas turbine spark plugs: generated savings of 100k dollars per certification.Designed, built, and programmed a tool to analyze the main reasons of failure in Gas Turbine SystemsDeveloped a tool to optimize the component search of the fuel nozzle effective areas, reducing query time by 85%.Established a reference document that determines the viability of the components replacement by analyzing the gas turbine fleet, decreasing touch time by 50%. Show less

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  Tata Consultancy Services

  Sept 2018 - now

  IT Analyst

  •Conduct computer diagnostics, investigating and resolving problems and providing technical assistance and support through our Change Request, Service Request and Incident Request management modules.•Provide enhanced support and data maintenance for Sharepoint and Azure applications•Interaction with the client to plan, track and monitor project activities. •Obtain and analyze performance metric data, providing recommendations for resolving defects to the various Stakeholders and Senior Management.•Demonstrate excellent call quality and customer service. •Lead multiple teams during deployment processes. •Demonstrate proficient knowledge and understanding of technological troubleshooting and other problem solving skills Show less

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  Clover

  Jan 2022 - now

  Information Technology Specialist

  •Operate as the highest level of technical support to both internal and external partners for client facing issues. •Manage trending issues and provide internal Clover teams with insight into the merchant experience.•Main point of contact for the stakeholders in the LATAM region.•Engage directly with Incident Management to report and respond to major incidents and outages, engage the appropriate teams and resources to resolve issues, and query for/calculate financial impact.•Involved in managing internal projects such as product pilots/launches, releases, on-site training and support for community events, migrations, and strategic partnerships.•Interact with Product, Engineering, Ops, QA, Payments, Billing and Customer Support to triage, document, monitor, and help resolve merchant issues.•Use of SQL and Kibana to fulfill special data requests and perform investigations. Show less