Deep Enrich
Kamel Rafla
Guest Relations Officer
4000 followers
Kuwait
Connect with Kamel Rafla to Send Message
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ConnectTimeline
About me
Front Desk Manager at Waldorf Astoria Hotels & Resorts
Education
Faculty of Tourism and Hotels
2001 - 2005Bachelor's degree Hotel/Motel Administration/Management
Experience
Sheraton Hotels & Resorts
Sept 2006 - Jun 2008Guest Relations Officer.webp)
InterContinental Hotels Group (IHG®)
Jul 2008 - Dec 2008Front Desk Agent
Kempinski Hotels
Dec 2008 - Aug 2011Front Office SupervisorPre-Opening Team
Stella Di Mare Beach Hotel & Spa
Sept 2011 - Dec 2013Front Office Assistant Manager
The Ritz-Carlton Hotel Company, L.L.C.
Jan 2014 - Mar 2015Desk Manager
Millennium & Copthorne Hotels
Apr 2015 - Aug 2017Night ManagerPre-Opening Team
Jumeirah Group / Jumeirah Hotels & Resorts
Aug 2017 - Apr 2022Night Manager
Waldorf Astoria Kuwait
Apr 2022 - nowPre-Opening Team
Front Desk Manager
Apr 2024 - nowDuty Manager
Apr 2022 - May 2024
Licenses & Certifications
- View certificate
Hilton Lead 2.1 Harvard Virtual Leadership Development Series
HiltonDec 2024
- View certificate
Effective Communication Skills for Managers
Alison - Empower YourselfMar 2017 - View certificate
Hospitality Management Studies - Hotel Operations
Alison - Empower YourselfNov 2021 - View certificate
Customer Service Training
Alison - Empower YourselfMay 2020 - View certificate
Motivation - Power Guide To Motivating Yourself
Alison - Empower YourselfNov 2021 - View certificate
How to Design a Performance Management System
Alison - Empower YourselfNov 2021 
.
Waldorf Astoria KuwaitSept 2023- View certificate
Hilton Lead 2.1 Harvard Virtual Leadership Development Series
HiltonDec 2024 - View certificate
Customer Service Skills
Alison - Empower YourselfNov 2021 - View certificate
Hilton Lead 2.1 Harvard Virtual Leadership Development Series
Waldorf Astoria KuwaitDec 2024
Languages
- enEnglish
- arArabic
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