Abhishek Kumar

Experience

• 

  Star Touch India Pvt. Ltd.

  Sept 2015 - Jan 2016

  CCE

  I was working for the US process as a Team lead.

• 

  Ericsson

  Feb 2016 - now

  •Working as a project coordinator.•Taking new requirements as a challenge and making them into End-to-End Service flow Automation using BPMS.• Handling customers along with the onsite Lead if required. (Bharti, Samsung, STL, Mavenir, Radwin, Cambium, Kyndryl, TCS, IBM )• PCR Implementation. Whitelisting IP’s Connectivity established Between Source to Destination as per the project requirement.• Budget Allocation report for new Projects or Enhancement•DORA tool administrator, user profile addition/modification/deletion. Handling login issues.• Working on the ticketing tool (JIRA, SRM, ITSM, ServiceNow, RR Tool)• Involved in Internal Audit Work.• Working on a small project using Python Language. Show less • Working on Special YTF’22-Project “E2E Service flow Automation”.• Working as a Team lead of LNOC Engineers. Providing 24*7 support and complete accountability I have.• Attending regular meetings with customers along with the onsite Lead if required.•Managing Tools Administrator role, OneTM, ITSM, OSS/Node access, ID creation/Deletion, User’s profile Permissions, Support Groups/Functional Roles via ISIGNUM tool/Easy Access tool, & My Access. Fixing user login/technical issues for local and AD users.• Creation of TT/SR/CR (TT) for any major issues, Planned Activities & Tool issues via BMC Remedy/SSM/OneTM/ITSM/JIRA/Service-now and, follow-up with the concern team till closer.• Working in 24*7 shift and Monitoring of PAN INDIA Ericsson BSC’s and BTS’s via OneFM/OSS (ENM/Nokia/ZTE/Huawei)monitoring tool and escalation of alarms for critical sites, BSC, & hub sites.• Executing operation and maintenance of 2G /3G/4G/5G Ericsson-ENM, Nokia, Huawei, ZTE Network telecom equipment.• Publishing Outage SMS / Reports / Special Broadcast Messages, as agreed with Circle.•Performing 1st-level fault diagnosis and rectification on all RAN/Core systems and RCA Capturing for all Outages / Critical Alarms.• Provide L1 Support to them from the BSS end, and rectify the passive alarms via WINFOIL.•Escalating the issues to L2/L3 if not resolved and keep continuous communication with customer/user.•Performing Fault Management by coordinating support resources, and managing technical escalation to ensure fault is rectified within agreed SLA’s.• Provide training-related tools & our workflow to new engineers.• Special Support to Circle team during any Natural Calamity, Disaster & Force Majeure.• Summaries the final report in excel and share with the management team and maintain KPI like MTTR / Uptime. (Good knowledge of Excel)• Worked on the query optimization of MySQL, Managing SSH configuration.•Sound knowledge of Click Tool, IFS, SQL, ML & AI. Show less

  • Automation Engineer

    Feb 2023 - now

  • Network Operations Center Engineer

    Feb 2016 - Feb 2023