Reena Beri

Experience

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  Teleperformance

  Jun 2004 - Apr 2008

  Asst Manager Training

  - Training New hires on American accent, Culture & customer handling skills- Support process training and operations with customized training interventions- Design & customize communication training content to drive enhanced learningexperience- Manage new hire orientation- Manage calibration with the quality team- End to end reporting of communication MI- Support HR – Recruitments with voice assessments of candidates- Managed a team of 3 customer experience analysts to drive customer experience inproduction Show less

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  Barclays Shared Services

  Apr 2008 - Aug 2012

  - Manage resource planning for Communications & Culture team- Train & support new Communication & Culture and process trainers- Line Management – 3 trainers and 2 MI Analyst- Design & customize new hire orientation content to deliver a world class inductionexperience- End to end management of all audits in training (BIA, ISO, BCM, RCA etc)- Compliance – review & check for relevance all compliance trainings for BSS- Vendor Management – from recruiting to training & mentoring- Projects & Initiatives – drive improvement projects in Communication & Culture team Show less

  • Asst. Manager Training - Induction, Audit & Compliance

    Apr 2008 - Aug 2012

  • Trainer

    Apr 2008 - May 2010
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  Barclays Shared Services

  Jan 2015 - Mar 2024

  - Responsible for implementation of Finance Learning Academy across Noida and Chennai- End to end management of learning journey for the finance grads executive program- Manage end to end learning requirements of Barclays Finance India (2 sites) - 1600employees- Create and strategize the learning curriculum for the year- Manage a working relationship with Vendors Senior Stakeholder management across BSS India and Singapore- Work with regional teams ( 32 SME’s) to deliver functional training programs- Create and publish regular reports- Extensive vendor management for external programs- Offered end to end management of Barclays Finance Functional Training – Technical Accounting, Finance Market Academy and Knowledge share Academy- Conduct a Learning Needs Analysis- Create learning content addressing learning needs- Facilitate leadership training programs- Manage the learning budget Measure and report learning effectiveness (at least atlevel 3) Show less - Managing the training team and training budget- Lead a team of 3 assistant training managers and 12 trainers- Creating Individual Developing Plans for the team- Monitoring and evaluating training program’s effectiveness, success and ROIperiodically and report on them- Managing Senior Stakeholders at Barclays Shared Services- Create and execute processes and procedures related to program delivery- Present and create the analysis of learning outcomes- Introduced new age learning methodologies– e: g Gamification, blended training,video based trainings etc.- Implemented certification programs, calendar programs and foundationprogrammes to drive engagement, effectiveness and collaboration in the workplace for knowledge sharing Show less

  • Assistant Vice President - Training

    Sept 2012 - Mar 2024

  • Associate Vice President Training

    Jan 2015 - Nov 2017
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  Reberis Healthcare and Triksha Edutech Training Academy

  Jan 2018 - now

  Founder & Director