Sudheer Ahammed P

Experience

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  Santa Paint House

  Oct 2000 - Feb 2005

  Senior Accounts Assistant

  o Posting of purchase, sales, payment, receipt collection and journal vouchero Reconciliation of Bank statements, Debtors and Creditorso Maintain cash transaction and petty cash booko Perform day to day cash and bank transactionso Preparing outstanding list of Debtor and making payment follow-upo Preparing of Tax invoices, Vouchers & Agency Paymento Issuing payments to suppliers via check, demand draft, cash etco Prepare / calculate Service Tax, Vat Return, E-TDS Return Filling, Income Tax E-Return Filling and other Government Taxeso Maintain salary register of employees and prepare payrollo Maintain Balance sheet and profit & losso Provide support to auditors عرض أقل

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  RevenueMed

  Mar 2005 - Jun 2013

  Quality Assurance Manager

  o Managed quality standard assurance and compliance for the departmentso Ensured the quality standards of outputs and users of departments are met as per client SLAso Ensured that all quality standards are met by all departments, by making them understand the importance of maintaining quality standardso Worked in coordination with other departments in implementing quality standards and benchmarkso Developed new matrices and benchmarks of quality standards directed towards improving the performance of departmentso Acted as a focal point and leader to all quality related programs – Directed the effectiveness of QA activities to ensure maximum qualityo Developed QA procedures and established quality assurance methodologies/standards in order to mentor the understanding of quality objectives in the organizationo Outlined policy and guideline changes to increase accuracy of jobs through which increase posting rates of accounts and ensured appropriate distribution of the same with teamo Implemented effective and time-efficient remedial steps towards error remediation and continuous trainingo Demonstrated leadership qualities that achieve high levels of staff motivation and retentiono Guided the QA staff to make proactive recommendations on areas of improvement and uncertaintyo Reported and actively participated in timely resolving non-compliance issues on quality detected through auditing and monitoringo Analysed and suggested new, innovative methods as to raise the accuracy levels of the department members consistent with the production requirements o Provided weekly and monthly reports to Senior Managers on performanceo Kept quality documentation up to date o Coordinated the investigation of customer complaints o Identified training needs and recommendations to improve customer experienceo Conducted one to one performance review sessions with team members, set targets and escalate to Senior Manager on any non failure to accomplish the tasks عرض أقل

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  Tata Consultancy Services Limited

  Jun 2013 - now

  Senior Operations Manager

  o Accountable for managing service delivery for multiple client accountso Provide a focus for SLA management and customer satisfaction across the relevant customer baseo Ensure the information systems and the review structure for SLAs and client satisfaction are in place and effectively usedo Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value. Be able to evidence these savings across relevant customer baseo Ensure and monitor that processes are in place to pro-actively protect consistent service quality through rigorous management of change control and acceptance into service procedureso Ensure resources, capabilities and capacity to meet both existing and new business demando Provide expert problem management support to difficult, high profile customer issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefito Oversee the integration of all service delivery units and constantly improves the quality and inter-working of the whole ‘virtual’ service team to ensure a seamless end-to-end delivery of service for clientso Ensure robust tools and - where relevant - technological platforms are in place to support customer environment and best service solutiono Motivate, develop and mentor other service delivery employees and managers where relevanto Maximize same account growth opportunitieso Champion team-working, re-use, knowledge sharing and promote the increased use of Shared Services capabilityo Provide support to new business opportunities. Take an active role in bids and supports the transition and implementation of new business (including new service offers)o In conjunction with the Service Development Managers, Sales and Service Delivery Management teams stimulates & defines requirements for new services in line with Service Line Strategy. عرض أقل