Deep Enrich
Carolina Arias Avila
IT Support Specialist
617 followers
Leander, Texas, United States
Connect with Carolina Arias Avila to Send Message
Connect
Connect with Carolina Arias Avila to Send Message
ConnectTimeline
About me
Senior Product Support Engineer - Cloud
Education
Universidad Técnica Nacional
2014 - 2018Bachelor's degree Photography
Universidad Latina de Costa Rica
2007 - 2012Bachelor's degree Information Technology
Experience
Intel Corporation
Jun 2005 - Oct 2011IT Support Specialist
Entegreat, Inc.
Nov 2011 - Aug 2013Support/Implementation Analyst
IBM
Aug 2013 - Feb 2019SAP Security Administrator
Jun 2016 - Feb 2019Service Management Tools Admin | Tech Program Manager
Aug 2013 - May 2016
Qualitest
Oct 2019 - Dec 2021Search Language Specialist Engineer
VMware Tanzu
Jan 2022 - Nov 2023Senior Product Support Engineer
Broadcom
Nov 2023 - nowTechnical Support EngineerAssist customers in resolving enterprise level issues regarding their developer platform.Assist customers in troubleshooting infrastructure issues across multiple IaaS solutions (AWS, Azure, GCP, VMware vSphere, etc)Acted as a subject matter expert on platform certificate rotation procedure.Assisted in onboarding new hires.Interviewed potential new hires.Acted as subject matter expert for collaborations on Tanzu Education initiatives, contributing key knowledge for learning offerings and processes. Show less
Licenses & Certifications
- View certificate
Media & Entertainment Industry Foundations
IBMAug 2017
- View certificate
Software Security
CourseraAug 2019 - View certificate
Data Science Foundations - Level 1
IBMOct 2018 - View certificate
IBM Design Thinking Practitioner
IBMJun 2017 - View certificate
Usable Security
CourseraJun 2019 - View certificate
IBM Recognized Speaker/ Presenter
IBMJul 2017
Languages
- enEnglish
- spSpanish
- poPortuguese
Recommendations
Eduardo ramirez
SEC+ | NET+ | TS/SCISt Augustine, Florida, United States
Vidhi khanna
Doing cool stuff with AI & SaaS!Amritsar, Punjab, India
Michelle ann valencia
Software Product & Platform Engineering Associate Manager at AccentureMetro Manila
Theo van de kamp
"Owner Mediativity, Program Manager, City Director Wijk bij Duurstede and co-author book ""Dwarsdenker..."Wijk bij Duurstede, Utrecht, Netherlands
Anastasia guerrero
Grants Manager at Community Action Council of Howard CountyBaltimore, Maryland, United States
Lea yeh
Data Engineer & ScientistAustria
Vrinda menon
Healthcare Business ConsultantBengaluru, Karnataka, India
Andy wang
Paypal China - Sr ManagerChina
Deepak chaudhary
Program Manager- Infosys|Release Train Engineer|SAFe Scrum Master|CSM®|Agile-SAFe Practioner®| Softw...Noida, Uttar Pradesh, India
Vartika vishwakarma
Ranchi, Jharkhand, India
Brenda michelle samayoa
Child Life Activity Coordinator at Children's Hospital Los AngelesLos Angeles, California, United States
Alex thomas
Accounting | Xero | Finance | Cloud based accounting |AR | AP | Administration | Associate| Document...Lusail, Qatar
Chris douglas
PlumberWichita, Kansas, United States
Md. atiqur rahman
Superintendent Procurement, Gildan || Supply Chain Professional || P.G.D || M.B.A || B.Sc. Engineer ...Dhaka, Bangladesh
Dhamo tharan k
Associate Software Engineer - Torry Harris Business SolutionMadurai, Tamil Nadu, India
Andrés felipe rojas ramírez
MSc Gerencia de Proyectos | Gestión de calidad y Control | Reglamentos técnicos | Ensayos dinámicos ...Bogota, D.C., Capital District, Colombia
Abhi kumar
QA ManagerBoston, Massachusetts, United States
Emmanuel olofinkinle
Investment Banking | Corporate Finance | EnergyLagos Island, Lagos State, Nigeria
Anna krasnorudska
UX/UI Designer | User Experience Designer | User Interface SpecialistUkraine
Gagan renjerla
Co-Founder and Managing Director of REB Global Solutions Australia Pty LtdWindsor, New South Wales, Australia
...