Experience

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  Willett ltd

  Sept 1998 - Jun 2003

  It support technician

  My first job was as on an IT Helpdesk in an SME. After a couple of years I moved into second line support. As well as day to day faults and server and desktop support, I also managed two 200+ PC/laptop rollouts as we moved from Windows 3.1 to Windows 95 and then later to Windows 2000! This was a fantastic learning experience as a first job.

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  Marval

  Jan 2004 - Jan 2005

  Support technician

  I supported Marval's ITIL compliant helpdesk software suite of applications.

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  Masterpoint engineering ltd

  Mar 2005 - Nov 2006

  Telecommunications engineer

  My first role in telecoms was a great experience. I learnt skills supporting many different PABX's including iSLX\BTex, Avaya Definity and IP Office, Samsung and GDK. I loved it and only left due to the promise of world travel! I returned shortly after I left T James.

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  T james telecoms ltd

  Nov 2006 - Aug 2007

  Field installation engineer

  I was part of a team (later lead engineer) installing Tekelec STP's into mobile network switching centres worldwide. I was lucky enough to visit many varied countries, which influenced my outlook both professionally and personally.

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  Masterpoint engineering ltd/keycom plc

  Sept 2007 - Dec 2015

  Telecoms engineer/field support engineer

  After the integration of Masterpoint into Keycom's business I found my duties expand to a wide range of specialities. I installed and maintained Avaya IP Office telephone systems and associated applications, I supported business customers and end users in a variety of sectors, and I installed and commissioned cat5 and wireless networks across the country on military, education and keyworker sites.I was also the site engineer for the duration of the University of Leicester accommodation internet and telephone services contract. This entailed supporting and maintaining the infrastructure from switches to sockets for 4000+ rooms. Show less

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  Adeptdirect

  Jan 2016 - Aug 2022

  Senior technical engineer

  I returned to my telecoms roots and am a third line engineer supporting and installing Avaya's IP Office and Gamma Horizon telephone systems. I also install and maintain Draytek and Cisco routers and Cisco, Unifi and other vendor switches.The bulk of my role is the day to day support of IP Office's and associated applications (voicemail, call recording, desktop integration, etc) to a very in depth level.I recently completed two ICT Level 3 Diplomas and gained my CCNA, A+ and N+ qualifications. Show less

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  Kettering town council

  May 2021 - now

  Green party councillor for brambleside ward
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  North northamptonshire council

  May 2021 - now

  Green party councillor in north northamptonshire council for clover hill, kettering
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  Green party of england and wales

  Oct 2022 - Jul 2023

  East midlands campaign organiser
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  Brightwayzuk

  Oct 2023 - now

  Active travel events assistant