Experience

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  Bj's wholesale club

  Jan 2007 - Feb 2008

  Customer service representative

  • Promoted at an early age due to dedication to work quality and leadership potential.• Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. • Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.• Listen attentively to caller needs to ensure a positive customer experience.Access electronic and paper cataloging systems to look up product information and availability.• Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.• Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds. Show less

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  Us army

  Mar 2008 - Aug 2016

  • As Equal Opportunity Representative, implemented Equal Opportunity program that enhanced awareness of relevant issues, the quarterly training of all levels of management, handling complaints, problems and investigating departments to ensure procedures and policies were being followed. • Conducted seminars and programs on application of Equal Opportunity Act on request with attendance of 200 or more employees.• Rated 1 out of 6 Equal Opportunity Representatives in the Organization with highest inspection scores graded on material, organizational skills, and complaint procedures. Show less • Directly responsible for the logistics, project planning, motivating, coaching, mentoring, the discipline, and training of members of a 32 member team to include six junior supervisors both nationally and internationally. Accountable for all of the team’s assists and equipment with a value of $6,000,000.00. • Responsible for taking projects from the planning stages to the final product. Responsibilities included planning project requirements, coordinating and resourcing third party contributors, establishing and ensuring quality assurance, and evaluating junior Supervisors on lessons learned.• Established new standard operating procedures and policies that were published and enforced at an organizational level.• Maximized the use of risk analysis and directed risk mitigation techniques. Enforced controls given by the Organization Leaders to reduce risk to acceptable level for every project.• Ensured organization's policies, applicable state or country’s laws and OSHA regulations were followed during the execution of the task on hand.• Managed a variety of administrative service and general service functions such as: Fleet Management, Purchase Card, Copier & Printing Management, Facilities, Security, and Asset Management.• Constructed monthly reports, with budget analysis, project management, cost effective tools to maintain logistics operations. Managed purchase requisitions, purchase orders, and sourcing requirements.• Rated 1 out of 3 Organization Managers by a CEO equivalent responsible for 900 employees. Show less • First Line Supervisor that led an 8 personnel team with assets valuing over $600,000.00.• Proactively implement, promote and maintain a safe working environment, through diligence in accident prevention, equipment maintenance, PPE and rule enforcement.• Directed Managers by providing technical guidance on placement and usage of equipment by surveying and analyzing terrain.• Motivated and coached employees and teams through the use of interactive management principles to maintain high levels of morale, productivity and quality.• Planned, resourced, and executed a project that increased the training value of the Afghanistan Army indirect fires program. Show less • A team member of a competitive organization emphasizing leadership development in all employees.• As a team member was constantly assigned tasks for higher level personnel with confidence due to 100% task completion and senior satisfaction rate. • An Instructor for a multinational training event that resulted in professional growth and development of local employees.• During time as a team member was promoted a year ahead of peers and entrusted as a junior supervisor due to professionalism and leadership potential. Show less

  • Equal Opportunity Specialist

    Jan 2013 - Aug 2016

  • Infantry Platoon Sergeant (Project Manager)

    Jan 2013 - Jan 2016

  • Infantry Squad Leader (Manager)

    Jan 2011 - Jan 2013

  • Team Member

    Mar 2008 - Jan 2011
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  Liberty county sheriff office

  Jan 2017 - Aug 2019

  • Highly trained in working with single and multipurpose dogs to find illegal narcotics during traffic stops, building searches, and open area searches.• Passed yearly canine certifications with canine partner.• Recorded and filed detailed canine training records including positive and negative search histories.• Field tested various types of narcotics.• Constantly made misdemeanor and felony narcotics cases.• Conducted daily canine health, grooming and kennel procedures.• Conducted school searches for narcotics when needed.• Imprinted canines on new types of narcotics in order to train the dogs for the new age of narcotics. Show less • Investigated crimes, interviewed witnesses, complainants, and victims; and gathered physical evidence and preserves for court; conducted follow up investigations as needed.• Enforced all felony and misdemeanor laws of Georgia.• Apprehended, arrested and detained criminal suspects and law violators when it was necessary; followed proper procedures when making arrests.• Served warrants, summonses, subpoenas, civil and other official papers• Responded to emergency calls, such as robberies, burglaries, kidnappings, assaults and murders; and practiced safety procedures in answering and responding to calls.• Checked residential and commercial property for security as requested; checked on Senior Citizens as requested.• Assisted motorists in various situations as needed.• Conducted traffic accident investigations and wrote detailed reports on my findings. Show less

  • Narcotics K9 Handler

    Jan 2018 - Aug 2019

  • Deputy Sheriff

    Jan 2017 - Jan 2018
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  Ludowici police dept

  Aug 2019 - Jul 2020

  K9 unit supervisor/ investigator

  • Patrolled assigned area(s) within the city limits to deter illegal activity and traffic offenses. • Investigator for Narcotics Cases and Narcotics Detection K9 Handler.• DUI and traffic enforcement officer for the department resulting in over 25 DUI arrests for the year.

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  Savannah/hilton head international airport

  Jul 2020 - Mar 2021

  Police officer

  • Maintained security in all restricted areas of the Airport and enforced local and state laws.

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  Hinesville police dept

  Mar 2021 - Oct 2021

  Police officer

  • Patrolled assigned area(s) within the city limits to deter illegal activity and traffic offenses• Investigated crimes, interviewed witnesses, complainants, and victims; and gathered physical evidence and preserves for court; conducted follow up investigations as needed.• Enforced all felony and misdemeanor laws of Georgia.

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  Target

  Oct 2021 - Apr 2024

  Senior asset protection

  • Skills using surveillance and intelligence-led tactics to keep team members and guests safe and secure while aiding in the reduction of shortage• Ability to use Target's video surveillance system to monitor guests and identify potential theft risks• Ability to implement Target's Assets Protection practices and routines to reduce and prevent shortage• Ability to properly and effectively document cases• Experience identifying strategic resolutions of external theft and fraud, and apprehension Show less

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  Screenmobile corporation

  Feb 2024 - now

  Project manager