Experience

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  Pwd (r&b), mechanical sub-division-ii, agartala, tripura

  Jan 2019 - Feb 2019

  Vocational trainee
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  Vardhan consulting engineers

  Sept 2020 - Oct 2020

  Engineering intern

  Project Title - Analyzing and conceptualizing engineering solutions for MSW of large cities in India

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  Bajaj auto ltd

  Aug 2023 - now

  During my deployment in Kolkata, I led the implementation of the Express Service program at KTM workshops, ensuring free/paid service within 90 minutes. By integrating the "KTM India" app for appointment bookings with express service, we boosted engagement from 12% in November 2023 to 27% Feb in 2024 across West Bengal. I effectively managed customer complaints, dealership operations, and customer relationships, fostering a customer-centric culture. Through collaboration with workshop staff and management, I streamlined operations and improved efficiency. My adept skills in complaint management, dealership operations, and customer relationship management were pivotal in driving tangible results. Show less Motivated aspiring Management Trainee passionate about the automotive industry, eager to leverage acquired skills in service operations and workshop management. Possessing hands-on experience in conducting SQI audits for KTM workshops across various locations in Gujarat, I've also gained invaluable insights into dealership operations while assisting in managing Triumph dealership workshops in Rajasthan and Gujarat. Proficient in vendor coordination, workshop operations management, customer complaint management, and customer relationship management skills. Show less

  • Area Service Manager - KTM, Husqvarna and Triumph

    Mar 2024 - now

  • Management Trainee - Service Probiking - KTM, Husqvarna

    Dec 2023 - Mar 2024

  • Management Trainee - Service Probiking - Triumph

    Aug 2023 - Nov 2023