Experience

• 

  Soroc technology

  May 2008 - Dec 2014

  Field service tech

  • Installing, configuring and maintaining desktops, laptops, printers and servers for all the branches and offices for two of Canada’s major Banks - CIBC and BMO in the Greater Toronto Area. • On-site support for Avida display products, Mark Work Wearhouse, Canadian Tire Gas bar, Presidents Choice Financial, Intria Items and many more • Resolving network and computer problems in a time sensitive situation, working under pressure • Provide support to all users experiencing difficulty with the banks systems or requiring instructions via phone, computer and in person • Hardware support and break /fix for Dell, Lenovo, HP, Servers, Computers and Printers• Hardware support and break /fix for HP, Lexmark, Olivetti Laser and Dot matrix printers• Installing, configuring, maintaining and break /fix Ricoh Multi-Function Printers • Dismantle, troubleshoot and reassemble computer, laptop and printer hardware• Desktop and Laptop Diagnostics• IMAC Support for BMO and CIBC• Rollouts and refresh projects • Configure and troubleshoot smart phones like iPhone, Blackberry, iPAQ• Configuring user accounts in Active directory in MS Server and MS Exchange • Proficient in supporting Windows XP, Windows Vista, Windows 7 and Windows 8• Proficient in supporting MS Office • Provide front line technical support to Bank staff regarding technology infrastructure and service delivery;• Conform to CIBC and BMO change/configuration management policies and procedures, and supports technology infrastructure the Server Infrastructure domain• Provide maintenance services of servers located in all offices in and around the GTA• Assist in technical installation and management of data backup software, and ensure that backups are performed and that adequate test / restore and restore procedures are available.• Break/ fix Ricoh and HP Multifunction printers and carry out maintenance as and when required Show less

• 

  Bfg enterprise services

  Dec 2014 - now

  Field service technician

  End to end IT support for all the stores and offices of Loblaws Companies Limited and Shoppers Drug Mart in Toronto and the GTA.