Experience

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  Hp

  Oct 2006 - Feb 2009

  • Ensured everyday management of personnel, while maintaining top of the line customer service for the clients.• Responsible for implementation and maintenance of projects that would help launch new technologies in the department. Minimizing the negative impact on end users.• Responsible for hiring, training, and maintaining good relations between a team members (5 members in the team), while helping the team achieve their personal goals within the company.• Helped the selection of new employees by analyzingand testing the different candidates.• Responsible for organizing work schedules for the department.• Select employees for positions of highly specified requirements.• Select personnel to bring new technologies to the call center, and managed agents training on the new technologies while making sure that standard operation procedure books where created and updated constantly.• Maintain a high level of professionalism while dealing with very important people in the company. Show less • Ensure everyday support of specialized technical issues.• Constantly developed and maintained data bases.• Resolve complex high level issues for higher level of customers• Escalate customer problems, while following the proper channels and making sure the issues were resolved in a fast and hassle freeway.• Follow up with customers that had been helped previously, to assure their satisfaction and that the issue had really been resolved.• Diligently and efficiently manage the customer support of very important clients. Clients whose time and work was of outmost importance to the company. Show less

  • Tech Lead

    Sept 2007 - Feb 2009

  • Technical Support Agent

    Oct 2006 - Sept 2007
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  Fiserv

  Apr 2009 - Jan 2015

  Quality assurance analyst

  • Quality Assurance Analyst• Development and perform of Test Case, Test Plan, Functional Test, Regression Test and Smoke Test, Exploratory test, Black Box test and Street test.• Effort estimate (estimate timeline) of testing processes.• Using bug trackers tools: Clear Quest, Facets.• Running test in Windows Operative System and IE browser.• Running test using SQL database queries.• Basic Cross browsing testing, IE, Firefox, Safari, Chrome.• Running test in different Operative System: Linux, Mac, and Windows.• Responsible for helping configure and maintain financial systems for banks and customers.• Helping maintain security and integrity in customer’s databases and profiles.• Following up with customer cases and issues.• Helping on installations of systems, products and tools owned by the company. Show less

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  Intertec international

  Jan 2015 - Oct 2016

  Quality assurance analyst

  • Quality Assurance Analyst• Development and perform of Test Case, Test Plan, Functional Test, Regression Test and Smoke Test, Exploratory test and Black Box test• Effort estimate (estimate timeline) of testing processes.• Using bug trackers tools: HP Quality Center• Running test in Windows Operative System and IE browser.• Running test using SQL database queries.• Basic Cross browsing testing: IE, Firefox, Chrome.• Helping maintain security and integrity in customer’s databases and profiles.• Following up with customer cases and issues. Show less

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  Gft technologies

  Oct 2016 - Jul 2018

  Quality assurance analyst

  GFT, Heredia, Costa Rica40 hours per week· Agile Quality Assurance Analyst· Development and perform of Test Case, Test Plan, Functional Test, Regression Test and Smoke Test,Exploratory test and Black Box test.· Effort estimate (estimate timeline) of testing processes.· Using bug trackers tools: Jira· Running test in Windows Operative System and IE browser, Chrome and Firefox.· Running test using SQL database queries.· Basic Cross browsing testing: IE, Firefox, Chrome.· Helping maintain security and integrity in customer’s databases and US profiles.· Following up with User Stories and issues.· Worked with funds and firms financial processes.· Ability to supervise small teams.· Broad understanding of Testing and Business need, including new and emerging technologies.· Ability to contribute to multiple projects in parallel.· Skill to plan and schedule work as well as coordinate activities with peers and other members of thewider organization.· Experience working across multiple test phases, projects and systems.· Solid analytical and problem-solving skills Show less

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  Fiserv

  Jul 2018 - Jun 2020

  Senior quality assurance analyst

  Agile QA Analyst, July 2018 - June 2020 Fiserv, Heredia, Costa Rica 40 hours per week• Agile Quality Assurance Analyst• Development and execution of Test Case, Test Plan, Functional Test, Regression Test and Smoke Test, Exploratory testand Black Box test.• Effort estimate (estimate timeline) of testing processes.• Using bug trackers tools: Jira• Running test in Windows Operative System and IE browser, Chrome and Firefox.• Running test using SQL database queries.• Basic Cross browsing testing: IE, Firefox, Chrome.• Helping maintain security and integrity in customer’s databases and US profiles.• Following up with User Stories and issues.• Worked with Banks loans ACH and Account Transfer, Wires and file transfers in financial processes.• Ability to supervise small teams.• Worked as Scrum master guiding one ofthe teams also as QA Analyst.• Broad understanding of Testing and Business needs, including new and emerging technologies.• Ability to contribute to multiple projects in parallel.• Skill to plan and schedule work as well as coordinate activities with peers and other members of the wider organization.• Experience working across multiple test phases, projects and systems.• Solid analytical and problem-solving skills. Show less

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  Ntt data services

  Aug 2020 - Jun 2022

  Senior quality assurance test engineer

  Generate reports, status and analysis for upper managementPerforms estimation efforts on projectsDeliver test plans and test casesDocuments evolution of testing cases/scripts for future replicationWork with development and QA teams to establish and reinforce The highest quality standards and processesWorking closely with the QA Test Manager, BA and Development teamCreate Performance test scenarios and performance test scriptsAssumes responsibility to improve service, efficiency and quality of workManage QA engagements setup in different SDLC methodologies including Agile, Test Driven Development Show less

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  Gorilla logic

  Jun 2022 - now

  Qa analyst

  Agile QA Analyst• Agile Quality Assurance Analyst• Development and execution of Test Case, Functional Test, Regression Test and Smoke Test, Exploratory testand Black Box test.• Using bug tracking tools: Jira• Running test in Windows Operative System and IE browser, Chrome and Firefox.• Running test in MAC Operative System and Chrome and Firefox.• Running test using SQL database queries.• Basic Cross browsing testing: IE, Firefox, Chrome.• Running API testing• Constantly working on UI and Backend testing• Helping maintain security and integrity in customer databases.• Following up with User Stories and issues.• Worked with processes shift left methodology.• Working with DMV related reports like MVR, CSA and EPN• Ability to supervise small teams.• Broad understanding of Testing and Business needs, including new and emerging technologies.• Ability to contribute to multiple projects in parallel.• Skill to plan and schedule work as well as coordinate activities with peers and other members of the wider organization.• Experience working across multiple test phases, projects and systems.• Solid analytical and problem-solving skills.•Basic knowledge of AWS Show less