Experience

• 

  Orange

  Mar 2012 - now

  Lead, technical consumer support engineer

  Responsible for Configuration, Monitoring and troubleshooting the network at LDN. Vendors are (Cisco, Juniper, Alcatel. .).•Troubleshooting steps for corporate customers reported CRM.•Troubleshooting & provisioning ADSL users reported by CRM & Data Base.• Supporting the installation & troubleshooting of DSL, Performing first level provisioning for all services.•Responsible for maintaining the Operation of Core Network, maintaining the connectivity of all Pops.• Handling the requisition of IP address space and Autonomous System Number from RIPE.•All Physical Layer Trouble Shooting End-to-Ends for DSL services.•Using LDAP & understanding “PPP, PPPoE and RADIUS Protocols for Authentications Cycle”.•Work with MRTG, Network Analyzer & AWS {Sun Solaris Microsystems Program}.•Trouble shooting Link Zone “Mobnil WIFI” Product @ customer side.•Follow up on tickets flow with other teams to maintain SLAMonitor service performance. Show less

• 

  Linkdotnet

  Mar 2012 - now

  Consumer support operation engineer

  Responsible for Configuration, Monitoring and troubleshooting the network at LDN. Vendors are (Cisco, Juniper, Alcatel. .).•Troubleshooting steps for corporate customers reported CRM.•Troubleshooting & provisioning ADSL users reported by CRM & Data Base.• Supporting the installation & troubleshooting of DSL, Performing first level provisioning for all services.•Responsible for maintaining the Operation of Core Network, maintaining the connectivity of all Pops.• Handling the requisition of IP address space and Autonomous System Number from RIPE.•All Physical Layer Trouble Shooting End-to-Ends for DSL services.•Using LDAP & understanding “PPP, PPPoE and RADIUS Protocols for Authentications Cycle”.•Work with MRTG, Network Analyzer & AWS {Sun Solaris Microsystems Program}.•Trouble shooting Link Zone “Mobnil WIFI” Product @ customer side.•Follow up on tickets flow with other teams to maintain SLAMonitor service performance. Show less

• 

  Orange egypt

  Mar 2012 - now

  Detection, troubleshooting and analysis of the network incidents. • Install & configure new Cisco/Juniper/Alcatel network devices. • Technically managing network devices (2000 Alcatel switches, 700 Juniper routers/switches, 300 Cisco routers/switches, …etc ) • Configure/provision several types of services (L2 VPN, L3 VPN, Internet, BGP, OSPF, EIGRP …etc). • Follow up with deferent vendors tech support to resolve network problems (repeated incidents) • Communicating with multiple technical and non-technical teams to handle corporate customers problems and requests (ex: Backbone & Core Network, Account Manager, Corporate Administration, call-center,etc) . • Use technical experiences in the field of network operation to enhance LINKdotNET SLA. • Work closely with Pre-Sales, Engineering and various internal groups to complete a tender, contact, … • Create/maintain the work flow of the services & monitor that work flow in order to ensure better support • Prepare training sessions for the team members to discuss complex/advanced solutions. Show less

  • Lead Corporate Technical Support (Enterprise) Engineer

    Mar 2018 - now

  • Lead, NOC Engineer at Orange Egypt (Network Engineer)

    Mar 2012 - now