Mohammed Alkhaldi, ITIL®4

Mohammed alkhaldi, itil®4

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location of Mohammed Alkhaldi, ITIL®4Riaad, Riaad, Saoedi-Arabië
Followers of Mohammed Alkhaldi, ITIL®4893 followers
  • Timeline

  • About me

    IT Application Support Al Rajhi Bank

  • Education

    • Jubail techincal institute

      2006 - 2008
      Diploma computer maintenance and networking skill, high diploma
    • King faisal university

      2011 - 2017
      Bachelor's degree business administration

      Business administration

  • Experience

    • Mobily

      Feb 2009 - Nov 2017

      - Handling service requests related to retail customers - Providing level 1 analysis and escalating to higher level when needed- Providing education and awareness sessions to reduce number of raised tickets Customer serviceCreated service request Follow up with customer

      • Customer Technical Support

        Dec 2009 - Nov 2017
      • Customer Service

        Feb 2009 - Dec 2009
    • Mobily

      Jan 2018 - Jan 2022
      Technical support representative
    • Tata consultancy services

      Jan 2022 - Nov 2022
      Assistant consultant

      Monitor for application system - Create High INC and Follow up - Coordination Between IT and stakeholders from other departments to ensure smooth service delivery - Periodic reports such as Pareto Analysis - Maintaining SLA within the department to make sure client satisfied

    • Al rajhi bank

      Nov 2022 - now
      Information technology application support

      - Investigators Corporate Banking- Analysis Digital issue - Periodic reports such as Pareto Analysis - Coordination between business departments and IT- Dealing with SAMA complaints and maintaining the SLA

  • Licenses & Certifications

    • Itil foundation level

      Axelos global best practice
      Jan 2022