Mohammed Alkhaldi, ITIL®4

Experience

• 

  Mobily

  Feb 2009 - Nov 2017

  - Handling service requests related to retail customers - Providing level 1 analysis and escalating to higher level when needed- Providing education and awareness sessions to reduce number of raised tickets Customer serviceCreated service request Follow up with customer

  • Customer Technical Support

    Dec 2009 - Nov 2017

  • Customer Service

    Feb 2009 - Dec 2009
• 

  Mobily

  Jan 2018 - Jan 2022

  Technical Support Representative
• 

  Tata Consultancy Services

  Jan 2022 - Nov 2022

  Assistant Consultant

  Monitor for application system - Create High INC and Follow up - Coordination Between IT and stakeholders from other departments to ensure smooth service delivery - Periodic reports such as Pareto Analysis - Maintaining SLA within the department to make sure client satisfied

• 

  Al Rajhi Bank

  Nov 2022 - now

  Information Technology Application Support

  - Investigators Corporate Banking- Analysis Digital issue - Periodic reports such as Pareto Analysis - Coordination between business departments and IT- Dealing with SAMA complaints and maintaining the SLA