Experience

• 

  Sun microsystems

  Dec 2000 - Jun 2006

  System support engineer

  • Solaris System Administration (Admin I, II, Network Admin).• Sun server, storage and software products implementation (installation and configuration).• Solution implementation of DAS, SAN, NAS using NFS and NIS+, Disk layout provisioning using Sun hardware/software RAID. SAN switch installation and configuration.• Sun Cluster System Administration• Customer support; including: • Troubleshooting, • Problem analysis & resolution, • Problem escalation to Support Escalation Center.• Service Case management• Service Partner Advisor• New Product Training to partners• Support Services related initiatives roll-out to service partners such as ESD program, Sun Certified Field Engineer exam instructor.• ISO process owner. Show less

• 

  Netapp

  Jul 2006 - Apr 2010

  Professional services engineer

  • Project Management of solution implementation including assessment, planning, preparation, implementation, documentation, communication and escalation.• NetApp hardware and software products implementation including 3rd party SAN switches (installation, configuration, and troubleshooting).• NetApp storage solution implementation for backup and restoration, disaster recovery, data replication, storage consolidation, data protection, storage virtualization (v-filer), storage performance, storage security, virtual tape library, data migration, SAN & NAS solution design and implementation.• NetApp storage & solution optimization including hardware upgrades, performance monitoring, performance analysis and tuning, system check-up and audit.• Customer support including troubleshooting, problem resolution, problem escalation and coordinate with NetApp Global Support Center to fix problem.• Provide installation, setup and configuration implementation of POC systems for approved requested customer sites.• Knowledgeable in operating system administration including Solaris, Linux and Windows• Work with System Architect to provide opinion and concern of project solution.• Work with Project Manager to provide implementation plans and deliverables.• Service Partner Advisor Show less

• 

  Mfec

  Feb 2011 - Jan 2016

  Infrastructure project manager

  • Project management for assigned project• Operation management for assigned project• Communicate and Coordinate with team to get necessary information needed to analyze for service improvement• Staff skill assessment, gap analysis and skill development• Provide strategy, plan, assignment for staff to enable manpower pool resource• Seeking for new candidates, interview and orientation• Participate and provide assistance in brainstorm session for customer solution• Participate and provide assistance in presale phase (for product and IT Service team outsourcing)• Team coaching, motivation and inspiration• Lead technical team to create a training course to strengthen competency of their team• Instruct training course “Self-development from the inside” (Company internal training)• Instruct training course “IT Infrastructure Service Fundamental” (Company internal training)• Instruct training course “Basic Incident and Change Management” (Company internal training)• Instruct training course “Problem and Availability Management” (Company internal training) Show less

• 

  Dxc technology

  Nov 2017 - now

  Project manager