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Sze Kei Kay

Sze kei kay

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location of Sze Kei KayWP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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  • Timeline

  • About me

    Client Case Manager at First Advantage

  • Education

    • Berjaya university college of hospitality

      2010 - 2012
      Diploma diploma in culinary arts

  • Experience

    • Taj hotels resorts and palaces

      May 2012 - Aug 2012
      Intern

    • Sweetree

      Nov 2012 - Aug 2013
      Barista

    • Hilton kuala lumpur

      Apr 2014 - Sept 2014
      Intern

    • Hilton kuala lumpur

      Nov 2014 - Dec 2016
      Team leader

      - Oversee the inventory of beverages and general items in the restaurant. Conduct checks to ensure enough products are on hand to serve customers, order items as needed, and generate inventory reports for managers.- Maintain knowledge and ensure compliance with departmental policies and standard service procedures.- Analyze guest dining requirements and prepare plans to resolve customer-care related issues and satisfy guests.

    • Corus hotel kuala lumpur

      Dec 2016 - Dec 2017
      Wedding and event sales assistant manager

      - Maximize business opportunities in F&B and Banquets and work closely with Sales Department as the point of contact for all F&B related bookings and enquiries.- Determine clients' requirements and propose catering options. Negotiate prices and prepare Banquet Event Orders. - Liaise with clients, F&B or Banquet team members, chefs and event equipment providers. Overseeing events' overall operation to ensure the best experience for clients.

    • Four seasons hotel kuala lumpur

      Dec 2017 - Apr 2022

      - Manage Hotel membership program's marketing and communication plan. Consistently communicate with members on the exclusive offers or events through traditional and digital channels. - Showcase F&B promotions to hotel guests and to public, by building direct marketing plans or targeted campaigns including mood board planning for F&B photoshoot.- As point of contact for all F&B related group bookings. Liaise with clients, F&B team, and vendors for F&B events planning and execution. Show less

      • Food and Beverage Marketing Assistant Manager

        Jan 2019 - Apr 2022

      • Food and Beverage Administrative Assistant

        Dec 2017 - Jan 2019

    • Sterling

      Apr 2022 - Dec 2024
      Client case manager

    • First advantage

      Nov 2024 - now
      Client case manager

  • Licenses & Certifications