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Ling Ng

Ling Ng

Event Marketing Intern

Followers of Ling Ng733 followers
location of Ling NgSelangor, Malaysia

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  • Timeline

  • About me

    Customer Success Manager at ScriptRunner

  • Education

    • Monash University Malaysia

      -
      Bachelor of Business and Commerce and Bachelor of Communication and Media Studies First Class Honours (CGPA: 3.92/4)

      Activities and Societies: Leo Club • Recipient of Monash High Achiever Award which was retained throughout entire study duration.• Double degree with a first major in Banking and Financial Management, second major in Communication and Media Studies, and a minor in Screen Studies.• Student Exchange Program at Monash University Caulfield, Australia.

    • Sunway College

      -
      Cambridge GCE A-Levels Physics, Chemistry, Mathematics A*, A, A

      Activities and Societies: Sunway Student Ambassador

  • Experience

    • WWF-Malaysia

      Jul 2016 - Aug 2016
      Event Marketing Intern

    • Rendezous Garden Sdn Bhd

      Nov 2017 - Dec 2017
      Marketing Research Intern

    • Eco World Development Group Berhad

      Nov 2018 - Feb 2019
      Project Finance Intern

    • IDC

      Nov 2020 - Dec 2022
      Customer Success Associate

      Client Servicing• Responsible for post-sales consultation service for APAC Tech Investor clients (top investment brokers, banks, equity research firms, and private equity institutions).• Built strong client relationships through client onboarding, analysis of client needs, facilitation of analyst engagements, and proactive sharing of relevant research.• Coordinated with internal analyst team to support client projects.• Maintained thorough product knowledge and understanding of the company's research portfolio to effectively support and resolve client inquiries, with 96% of client inquiries resolved within 24-48 hours.• Assisted in lead cultivation through recommendation of key analysts and latest research.Account Management• Conducted client renewal discussions at fixed stages to show product usage, provide internal direction based on account health, and prevent potential renewal risks.• Achieved 100% retention of accounts with on-time renewal, contributing to the APAC CRM of the Year award in 2021.• Worked closely with Sales to uncover upsell and cross-sell opportunities.• Responsible for the monitoring and reporting of overall Tech Investor usage metrics including analyst inquiry hours and billing, hot topics of interest, and most accessed services. Show less

    • The Adaptavist Group

      Dec 2022 - now

      • Customer Success Manager, ScriptRunner (part of The Adaptavist Group)

        Apr 2024 - now

      • Customer Success Associate

        Dec 2022 - Apr 2024

    • ScriptRunner

      Apr 2024 - now
      Customer Success Manager

  • Licenses & Certifications

    • HTML Essential Traning

      LinkedIn Learning 2
      Oct 2020

    • Jira Fundamentals Badge

      Atlassian
      Jan 2023
      View certificate certificate

    • Jira Automation for Admins

      Atlassian
      Apr 2023
      View certificate certificate

    • JQL for Admins

      Atlassian
      Apr 2023
      View certificate certificate

    • Customizing Jira Workflows

      Atlassian
      Apr 2023

    • Google Ads Search

      Google
      Oct 2020

    • Test of Proficiency in Korean (TOPIK I) - Level 2

      National Institute for International Education (NIIED)
      Oct 2018

    • The Fundamentals of Digital Marketing

      Google Digital Garage
      Sept 2020

    • Copywriting & Advertisement Design

      School Of Digital Advertising
      Feb 2020

    • Confluence Fundamentals Badge

      Atlassian
      Jan 2023
      View certificate certificate

  • Honors & Awards

    • Awarded to Ling Ng
      CRM of the Year - Jan 2022 Awarded the Asia/Pacific FY2021 CRM (Customer Relationship Manager) of the Year for outstanding achievements in customer retention, inquiry resolution, account management, and proactive outreach activities.