Amal Jbira

Experience

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  Lafarge

  Mar 2014 - May 2014

  Accounting Intern

  Completed a Master's final internship, focusing on optimizing cash flow to ensure business sustainability.Conducted a project titled: "How coordination between physical and financial flows can optimize cash flow to secure long-term business stability."

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  Esterline

  Jul 2014 - Dec 2017

  Customer Service Representative German speaking

  Enhanced operational efficiency by managing customer requests, store inventory, transactions, purchase orders, and pricing.Developed and maintained a detailed sales database for promotional efforts.Provided customer education on billing, payment processing, and support procedures.Consistently exceeded performance goals through a relationship-driven and organized approach.Streamlined paperwork processes and collaborated with the shipping department to resolve invoicing and shipping issues. Show less

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  NTT DATA Services

  Apr 2018 - May 2019

  Senior Helpdesk Associate

  • Provided Tier 1 IT support to Honeywell Inc. users, resolving technical issues on Windows 7 and Windows 10 via phone, email, and live chat.Managed high call volumes and used ServiceNow to track support requests, ensuring timely and effective resolutions.Created support documentation to empower users, reducing reliance on helpdesk intervention.Consistently achieved high customer satisfaction by resolving technical issues promptly, maintaining quality and productivity standards.Recognized for exceeding performance goals and delivering exceptional customer service. Show less

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  Dell Technologies

  Jun 2019 - Jul 2021

  Managed ProSupport repair order requests and created customer quotes, driving revenue growth and exceeding support targets.Took full ownership of out-of-warranty customer requests, providing end-to-end (E2E) solutions that enhanced the customer experience.Focused on delivering exceptional customer support and satisfaction, resolving complex technical issues efficiently. Provide First Level IT Support for client Honeywell Inc.

  • Technical Support Engineer 1, EMEA ProSupport Point of Need - Total Solution

    Mar 2020 - Jul 2021

  • Technical Support, Senior Technician, EMEA Global Service Desk

    Jun 2019 - Mar 2020
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  Dell Technologies

  Oct 2021 - now

  Software Licensing Specialist

  Successfully sell partner software products (Microsoft, Adobe, McAfee...etc), consistently exceeding sales targets.Act as a key technical resource for sales teams, identifying client needs and delivering customized software solutions.Led initiatives that helped customers enhance their cybersecurity posture by providing comprehensive security software and licensing strategies.Lead in promoting strategic offerings, securing long-term client relationships through tailored licensing solutions.Help increase savings for clients by optimizing software usage and licensing agreements, improving customer satisfaction and retention. Show less