Richard Banting

Experience

• 

  Accent Micro Technologies Inc.

  Jan 2001 - Jan 2006

  Technical Support Engineer

  In House/Technical Support Engineer in different companies like Nestle, Johnson and Johnson Philippines and Kraft Foods Philippines.IT Support in South East Asia (Malaysia, Indonesia, Thailand, Singapore and Vietnam) in Kraft Foods Philippines.

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  RFM Corporation

  Jan 2006 - Jan 2010

  LAN/WAN and System Administrator, SAP Basis

  RFM Corporation March 2006 – October 2010LAN/WAN Network and System and SAP Basis Administrator/IT SupportRoles and Responsibilities:Work on Implementation of SAP Data Storage Upgrade and Hardware, which includes Installation of SAP Systems, TMS Configuration, Backup strategies configuration for SAP Systems, Security and User Administration.Provide maintenance support for SAP Systems Landscape covering both production and non-production systems and ensure system availability and reliability.Perform daily system health checks such system logs, failed jobs, short dumps, work process issues and alerts, failed updates, lock entries, table-spaces, deadlocks and buffer checks. Responsible for monitoring Background Jobs and Updates, for performing System Performance tuning, configuration and User Maintenance.Monitor Firewall traffic and serve as LAN and WAN administrator.Serve as Backup Administrator for Exchange Database and SAP DatabaseManage Active Directory and Accounts, Novell Server and Accounts, DHCP and Antivirus ServerCoordinate with the vendors and service provider for quick restoration in the event of system breakdownConfigure and monitor Cisco Router in satellite baseConfigure and manage wireless network (DLINK and LINKSYS)Serve as BIS (Blackberry Internet Service) AdministratorAct as IT Support providing assistance on user issues relating to email, internet, printer, MS Application and SAP Application Tunjukkan kurang

• 

  SYNNOVE Global Systems Pvt Ltd

  Jan 2011 - Jan 2013

  SAP Basis Consultant

  STRUMS Consulting SDN BHD Malaysia August 2011- October 2013SAP Basis ConsultantCompany: T-Systems MalaysiaRoles and Responsibilities:Responsible on all incidents and customer requests related to TMS from configuration to change deployment on SAP ABAP and Java.Work on User Administration tasks, System Event Monitoring and Incident Serve as Shift Dispatcher responsible in distributing customer incidents to engineers on the floor.Provide weekend on call support for any transport-related requests.Serve as Implementer for Customer Monthly Release activity where bulk transports to Production and System Restarts are performed Tunjukkan kurang

• 

  T-Systems International

  Jan 2020 - Sept 2021

  Tsystems Malaysia SDN BHD November 2013 – 2021SAP Basis Administrator (Customer Responsible)Roles and Responsibilities:Perform day-to-day Basis administration responsibilities including simple to complex troubleshooting, Workload Analysis, Performance monitoring of SAP systems for multiple global customersHandle transport deployment in SAP ABAP and Java to improve system features, performance and stability Execute various activities such as User Administration, OSS note implementation, System Restart, Kernel Patch and Version Upgrade, Client Copy, System Refresh, Support Package Upgrade and Add-on Installation.Analyze, support and monitor the Production landscape break fix. Perform troubleshooting analysis, and provide production application support where necessary. Ensure appropriate escalation actions are taken in order to maintain Service Level Agreements.Respond to all customer requests in a timely and efficient manner according to Service Level Agreements, using the proper T-Systems tools.Promotes transfer of knowledge and awareness to those in closely related areas, such as (junior) colleagues, clients/users and development teams.Reports to Team Lead on service impacting issues and actively participates in follow-up actions to restore service back to normal levels. Tunjukkan kurang Roles and Responsibilities:Managing BO Landscape platform and services (APACHE TOMCAT 8.0 for BI 4.1, ServerIntelligence Agent of Intelligence Tier, SIA of Processing Tier and CMS Database)Performing promotion from DEV to STG and PRDPerformed test script report for LUMIRA and WEBI before promoting to PRD.Perform system health checks prior/post changes introduced on the server.Performed security report audit remediation in the system landscape (DEV, QA, and PRD).Perform software installation on BO server (including patch/upgrade / add-on /service packs).Created SOP (Standard Operating Procedure) for SAP BO Promotion, System Restart and SecurityRemediation for SAP BO Server (Server and Application).Participated in SAP BO upgrade from 4.1 to 4.3.Making sure that all servers are running 24/7.Performance management and capacity planning for BI upgrade (reviews performance statistics, setsthresholds, understands future demands). Tunjukkan kurang

  • SAP Basis Administrator

    Nov 2013 - Sept 2021

  • SAP BO Administrator (Tenaga Nasional Berhad)

    Jan 2020 - Jun 2021
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  NTT DATA Malaysia

  Sept 2021 - now

  SAP Technical Support