Mohamed Fathy

Experience

• 

  صاحب عمل حر

  Oct 2012 - Dec 2013

  Customer Service

  help customer and I'm giving them what they need information and inquiries men's wear career

• 

  TOWN TEAM

  Jan 2014 - Oct 2023

  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.• Supervised and evaluated staff to improve skills, achieve daily objectives.• Served as floating manager-on-duty to cover shift shortage.• Developed and managed employee schedules with business needs.• Reviewed sales and gross profit reports to determine options for increasing market growth.• Completed monthly and quarterly sales reports for senior management.• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.• Rotated merchandise and displays to feature new products and promotions.• Coached staff on effective up selling and cross-selling methods.• Supervised staff and provided feedback on performance.• Met or surpassed business targets regularly through employee engagement and forward-thinking planning.• Facilitated talent development of each sales associate to drive performance excellence.• Coached sales associates in product specifications, sales incentives and selling techniques.• Provided weekly work schedules to employees to accommodate business demands and vacation requests• .Reduced customer issues.• Responded to customer concerns with friendly and knowledgeable service.• Responded to customer concerns, working with manager to raise customer satisfaction ratings.• Maintained positive customer relationships by responding quickly to customer service inquiries.• Performed mandatory audits to enforce compliance in merchandising, inventory and customer service. Show less • Provides financial information to management by analyzing accounting data and preparing sales reports• Manage all accounting transactions• Publish financial statements in time• Handle daily and monthly, quarterly and annual sales closing • Ensure timely bank deposit • Backups when necessary .• Operating scanners, cash registers, and other electronics• Balancing the cash register and generating reports for credit and debit sales• Accepting payments, ensuring all prices and quantities are accurate and • Proving a receipt to every customer• Knowing refunds and exchanges policy and resolving complaints• Following all store procedures regarding coupons and gift cards• Used pivot tables to create detailed accounting reports to explain cost expenses • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses. • Conducted store inventories. Show less • Assisting customers with finding alternative merchandise to meet needs.• Engaged with customers to effectively build rapport and lasting relationships.• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.• Maintained organized, presentable merchandise to drive continuous sales.• Prepared merchandise for sales floor by pricing or tagging.• Achieved perfect attendance record for months consecutively.• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.• Educated customers on promotions to enhance sales.• Maintained records related to sales, returns and inventory availability.• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.• Conferring with customers to evaluate Product requirements and recommend best-fit company offerings.• Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications. Show less

  • Store Manager

    Feb 2022 - Oct 2023

  • Assistant Store Manager

    Oct 2017 - Feb 2022

  • Accountant

    Jan 2016 - Oct 2017

  • Retail Sales Supervisor

    Jan 2014 - Dec 2015
• 

  DeFacto

  Oct 2023 - now

  Section Manager