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Salman Shaikh

Salman Shaikh

Telemarketing Executive

Followers of Salman Shaikh1000 followers
location of Salman ShaikhMumbai, Maharashtra, India

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  • Timeline

  • About me

    E-commerce Website Operations Jio-Mart | Site Merchandising | Content Management | Website Management | CMS | E-commerce Operations | E-commerce Management | Category Management | Campaign Management | DM | Retail | FMCG

  • Education

    • Symbiosis Institute of Business Management, Pune

      2024 - 2026
      Master of Business Administration - MBA General Sales, Merchandising and Related Marketing Operations

    • University of Mumbai

      2018 - 2021
      Bachelor In Financial Markets (BFM) Accounting and Finance A+

  • Experience

    • MIDDAY INFOMEDIA LIMITED

      Apr 2016 - Mar 2017
      Telemarketing Executive

      Tracking the record of Supply and Returns of the news paper from depot, Making cold calls to customers, Maintaining good relationship with vendors for generating new leads.

    • HT Media Group

      Apr 2017 - Mar 2018
      Telemarketing Executive

      Tracking the record of Supply and Returns of the news paper from depot, Making cold calls to customers, Maintaining good relationship with vendors for generating new leads.

    • ASP TRADELINKS PVT. LTD.

      Mar 2018 - Sept 2020

      Co-ordination with franchise team, Sending Inventories, monitoring current inventory stock, Making sure that franchise team delivers the product to customer on time. Tracking Shipments, shipment arrangements, co-ordination with courier partner & customer. Client Servicing, Customer Support. Order taking, client pitch, upselling. Order Details Confirmation, Client pich, Upselling.

      • Back Office Executive - TME - Franchise Department

        Jan 2020 - Sept 2020

      • Back Office - TME - Tracking Department.

        May 2019 - Dec 2019

      • Back Office - TME - Customer Service

        Jan 2019 - Apr 2019

      • Back Office - TME - Order Taking

        Sept 2018 - Dec 2018

      • Back Office - TME - Confirmation

        Mar 2018 - Aug 2018

    • Kwaliteit de servici

      Sept 2020 - May 2021
      E-commerce Executive

      Managing complete operations of Amazon, Flipkart & Gem - (Government E-market place), Content Creation.

    • Snell Business Collective LLP

      Jun 2021 - Feb 2022

      Operations handling, Client Onboarding, Account Registrations, Catalogue Listings, Promotions, Account Maintenance, Competition Research, Content Research, CRM, Advertising. Order Fulfilment, RTO Tracking, Replenishment, Removals, Co-ordination, Promotion Optin.

      • E-commerce Executive

        Nov 2021 - Feb 2022

      • OFT Executive

        Jun 2021 - Oct 2021

    • Reliance Retail

      Mar 2022 - now
      Assistant Manager Site Operations - JioMart

      • Leadership and Team Management: lead Site Ops team, By improving productivity through effective delegation and management.• Effective Communication: Initiate communication with Marketing team, tech team, UI/UX team, Category team and enhance collaboration between departments by gathering crucial information for page layout and arrangement, resulting in cohesive and visually appealing webpages.• Design and Creativity: Proficient in creating wireframes, enhancing website visual appeal using Content Management System (CMS).• Campaign Management: Manage multiple banner IDs for targeted marketing and increased brand visibility. • Promotional Strategy: Design offer pages with compelling promotional texts for multiple Product IDs, boosting customer engagement• Coupon Integration: Execute coupon integration for increased customer retention.• Enhanced User Experience: Develop custom blocks for seamless integration of video sections on Jiomart.com• Business Expansion: Set up distinct stores catering to various categories or verticals, expanding the company's offerings and reaching a broader customer base, resulting in increased revenue and market reach. Show less

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Salman Shaikh
      JioMart Excellence Monthly Awards Reliance Retail Jul 2024 Salman Shaikh exemplifies the qualities celebrated by the Mover of the Mountains Award, consistently going above and beyond his responsibilities to achieve outstanding results. His dedication and exceptional work ethic make him a perfect candidate for this award.Salman demonstrates an unwavering commitment by regularly working on weekends, ensuring seamless operations even outside regular hours. Salman has taken on the responsibility of training new team members Jayraj and Dixit. His… Show more Salman Shaikh exemplifies the qualities celebrated by the Mover of the Mountains Award, consistently going above and beyond his responsibilities to achieve outstanding results. His dedication and exceptional work ethic make him a perfect candidate for this award.Salman demonstrates an unwavering commitment by regularly working on weekends, ensuring seamless operations even outside regular hours. Salman has taken on the responsibility of training new team members Jayraj and Dixit. His guidance and mentorship have significantly improved their on boarding experience and accelerated their learning curve. By sharing his extensive knowledge and experience, Salman ensures that new joiners are well-equipped to handle their tasks efficiently and effectively, thereby strengthening the overall team performance.In addition to his training responsibilities, Salman actively contributes to homepage updates and coupon store updates. He ensures that all content is timely and accurately reflected, which is crucial for maintaining a seamless user experience. His attention to detail and proactive approach help in keeping the site updated and relevant for users, directly impacting customer satisfaction. A recent enhancement in the CMS required all existing regional banners to be converted to regional slides. Salman took ownership of this extensive and repetitive task. His extraordinary dedication, willingness to take on additional responsibilities, and his proactive approach to training and operational tasks make him an exemplary recipient of the Mover of the Mountains Award. making him an invaluable asset to the team. Salman's work ethic, flexibility, and ability to mentor others while managing critical tasks highlight his exceptional contribution to the team and the organization. His consistent performance and willingness to go the extra mile are truly commendable and deserving of recognition. Show less
    • Awarded to Salman Shaikh
      JioMart Ninjas Award - Marketing & Advertisement Reliance Retail May 2024 With unparalleled dedication and unwavering commitment, the JioMart Site-Ops team has achieved remarkable milestones that have significantly contributed to the success of JioMart. Performance Highlights: In the last quarter alone, this remarkable team has demonstrated exceptional prowess by:•Creating over 300 new stores, expanding our online presence exponentially.Creating more than 1600 sections, enhancing user experience and ease of navigation. (5. 15% increase)• Creating close to… Show more With unparalleled dedication and unwavering commitment, the JioMart Site-Ops team has achieved remarkable milestones that have significantly contributed to the success of JioMart. Performance Highlights: In the last quarter alone, this remarkable team has demonstrated exceptional prowess by:•Creating over 300 new stores, expanding our online presence exponentially.Creating more than 1600 sections, enhancing user experience and ease of navigation. (5. 15% increase)• Creating close to 1700 banners, captivating our audience with visually stunning graphics. (89% increase)•Creating nearly 5000 slides, enriching the browsing experience and driving engagement. (2% increase)• Consistency amidst Constraints: What truly sets this team apart is their ability to achieve such remarkable results while facing consistent resource constraints. Despite operating with the same resources as the previous quarter, they have managed to exceed expectations and set new benchmarks for performance• Process Improvements: Beyond sheer numbers, this team has spearheaded several initiatives to streamline operations and enhance efficiency. They have improved Turnaround Time (TAT), standardized input request formats, and adopted the latest compliant creative standards across the entire JioMart website. Their proactive approach and attention to detail have resulted in a seamless user experience across home pages, category pages, and event-related store pages•Exceptional Collaboration: During critical event deadlines, this team has showcased exemplary teamwork and coordination with multiple stakeholders. Despite receiving inputs at the eleventh hour, they have risen to the challenge, ensuring flawless execution and timely delivery. Notably, during the Diwali event, their meticulous planning and execution led to zero errors from the team, underscoring their commitment to excellence. Show less
    • Awarded to Salman Shaikh
      JioMart Ninjas - Excellence Award Reliance Retail Oct 2023 Site-Operations Team is responsible for majority of the customer facing details on JioMart's platform which includes both Mobile App as well as website version. The team is responsible for all the creatives, layouts, landing links, callouts etc., and most importantly to upload these entities at the right time of the day/sale/events. We provide 24/7 support for all the requests we receive from our stakeholders. We have a set of team members who are dedicated towards ensuring quality is achieved… Show more Site-Operations Team is responsible for majority of the customer facing details on JioMart's platform which includes both Mobile App as well as website version. The team is responsible for all the creatives, layouts, landing links, callouts etc., and most importantly to upload these entities at the right time of the day/sale/events. We provide 24/7 support for all the requests we receive from our stakeholders. We have a set of team members who are dedicated towards ensuring quality is achieved 100%. This team works on BAU changes along with Quality Check and other updates we receive from multiple stake holders. Currently, Site-operations team consists of 9 team members who work on different categories and areas to accommodate multiple requests we receive from our stakeholders throughout the day. The volume has been increased 3 times compared to last year and TAT has been reduced by 50%. The team has been able to achieve ZERO error rate in the last quarter. This achievement has been appreciated by the leadership and stakeholders during multiple occasions. Site-Ops team is using a CMS system with a fair bit of restrictions in terms of identifiers, widgets and layouts flexibility. However, the team has been able to bypass these hurdles and deliver the requirement successfully without any fall backs. Show less
    • Awarded to Salman Shaikh
      Great Together (FY23 - Q3) Reliance Retail Feb 2023 The Team's Project was that every sale event should go live in app and Web as per scheduled time. On the occasion of Diwali (Bestival sale) the team worked together day and night to take it live. They also created more than 20 new stores within 48 hours. This helped to achieve higher sales in the event period and create a milestone for upcoming events.