Gbenga Atoyebi

Experience

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  Wema Bank Plc

  Oct 2009 - Nov 2010

  Relationship Management. Credit Review and AppraisalsClient Care Management (Corporate, High Net-worth Individual & Retail Customers) which involves all Asset and Liabilities.

  • relationship manager

    Jun 2009 - Nov 2010

  • Business Development Officer

    Oct 2009 - Oct 2010
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  Stanbic IBTC

  Nov 2010 - Nov 2014

   Maintained optimal service delivery to stakeholders on chargeback requests logged on dispute resolution platforms. Identified and defined tactical operational performance metrics geared towards meeting operational objectives by leveraging opportunities. Implemented Lean principles to eliminate waste in chargeback processes. Ensured effective and optimal utilisation of all chargeback reason codes towards timely resolution and customer’s satisfaction. Collaborated with multi-disciplinary teams through continuous interactions ensuring implementation of SOPs and best practices. Developed and implement tactical initiatives to improve chargeback processes and reduce loss. Provided accurate, timely and robust MIS on processed chargebacks to aid decision-making. Assured chargeback regulation, group policy standards and minimum operating procedures were observed to minimise Bank’s exposure to losses. Improved turnaround time of all cardholders’ disputes logged on remedy tracking system. Show less Provided advice and guidance in terms of documentation of relevant material (e.g. how, when, where and why) Completed various projects concurrently, often with conflicting and competing interests and deadlines. Assisted other divisions and business units in drafting and modifying new/existing procedures ensuring logical and user-friendly documentation. Identified gaps and duplication in procedures and initiated action where appropriate. Maintained and updated country specific Group Reference Guide (GRG) website  Obtained authorization from the relevant stakeholders and followed up on implementation of new procedures to establish success. Show less

  • Chargeback and Dispute Resolution Officer

    May 2012 - Nov 2014

  • Chargebacks & Card Dispute Resolution Officer

    May 2012 - Nov 2014

  • Group Reference Guide Officer, Operations Integrity

    Mar 2011 - Apr 2012

  • ATM Reconciliation Officer

    Nov 2010 - Feb 2011
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  RBC

  Feb 2016 - Dec 2016

  Client Advisor
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  LAB B Coworking

  Sept 2017 - Dec 2017

  Assistant Program Coordinator

  * Update and maintain programs related data and communication * HR Data entry and maintenance on the company's database* Assist in formatting and updating HR policies and procedures* Manage, generate and coordinate segmented lists for print and digital communications* Support the Program Coordinator with training activities and monitoring of progress towards annual goals* Produce important documents needed in accordance with the cohort schedule* Develop activities that mesh well with the co-op student’s program and career goals* Support the Program Coordinator with developing the 2017/2018 coop cohort schedule, source for co-op students who will be admitted into the program* Execute 1 on 1s with co-op students and obtain feedback * Contact external individuals and corporations for weekly guest speaker sessions Show less

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  Air Canada

  May 2018 - Mar 2020

  Customer Service
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  Omega Trading Cargo

  Sept 2019 - Dec 2019

  Financial Assistant