Amanda Man

Experience

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  Dynamic Financial Services Group

  Jul 2007 - Nov 2007

  Financial Advisor

  New business development dealing with clients queries and problem solving advising clients on investments and life products as per clients fna analysis

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  Sun International

  Apr 2008 - Jul 2008

  Call Centre Consultant

  Managing a databaseMaking room bookings for Sun City Making bookings for Vacation Club in Sun CityDealing with VIP/ loyalty ClientsClient liasons one on one with clientsresolving clients quiries

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  Dynamic Financial Services Group

  Jun 2008 - Mar 2009

  Financial Consultant

  New business development dealing with clients queries and problem solving advising clients on investments and life products as per clients fna analysis

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  DHL

  Jul 2009 - Oct 2009

  Call Centre Customer Advisor

  liasing with clients and potential customers on a one on one basisupselling products (gaining commission)booking of couriers for clientsattending to customers quiriesquoting customers on freight and insurance chargesaquiring relevant documents when needed.90% productivity score

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  Pro Pool

  Sept 2010 - Jun 2012

  Assistant Administrator

  Adminstration duties updating the website and e-commerce storehelp with looking after the computer networkattend to customer queries and orders telephonic and via electronic mail

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  Aquazania

  Mar 2016 - Jul 2019

  Sales

  New business creation.Dealing with customer queries on a day to day basis one on one interaction with clients and potential clients

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  RoyalVibe Health

  Mar 2021 - Sept 2022

  Facebook ad creationGoogle Ads analyticsLanding page and website creationworkflow automationemail marketingWebinar creationContent creationUpdated website content to increase search rankings.Tracked web sales, email performance and promotions for clientcampaigns.Set up promotional materials, testing, and procedures for onlinepartner discounts to drive sales.Used Google Analytics to track success of social media initiatives.Prepared, implemented and optimized analytics tools to track visitors'behaviors.Worked closely with developers to improve site architecture, serverconfiguration and page construction for optimal visibility and searchengine results.Built content strategies for digital media in line with branding andmessaging standards.workflow automation Show less Evaluated potential solutions for integration into existing systems,Provided AV support for remote work and learning environments,verifying connectivity and stability for flawless operations.Collaborated with helpdesk staff to shape personnel dispatch plans,prioritizing high-impact faults with the potential to disrupt importantoperations.Inspected technical support performance records for areas of possibleimprovement and unacceptable delays, generating potential solutionsfor discovered issues.Overseeing onboarding and utilizing solutions to empower smooth transitions.Designed best practices for Client support calls, creating optimizedwork plans to expedite successful ticket resolution.Received and addressed customer complaints, investigated rootcauses, and managed related corrective measures.Diagnosed and documented technical issues, directing tickets toappropriate personnel for remediation.Patched software programs to close security loopholes and updatesystems with the latest functionality.Answered user inquiries regarding computer software or hardwareoperation to resolve problems.Supported non-technical users by quickly investigating and resolvinghardware and software issues.Collaborated with staff, users, and management to establishrequirements for new systems or modifications.Trained users and junior support staff in the proper use of hardwareand software.Tracked reported IT issues to discover trends and plan remedial action.Customized system, software, and hardware settings to meet specificuser needs.Completed over 200 technical support tickets each week, maintaininga high first-call resolution rate.Monitored daily performance of existing computer systems.Assessed the feasibility of process automation and recommended theirimplementation. Installed and performed minor repairs to hardware, software, orperipheral equipment.Recorded daily activities and completed data communications.workflow automation Show less Managed sales and optimized each step of the sales process.Notified customers of order and delivery changes in advance.Acted as the first point of contact for customer inquiries.Informed customers about information vital to closing sales.Encouraged customers to sign up for warranties and additionalservices.Demonstrated merchandise operation and explained features.Answered customer phone calls to address concerns and questions.Helped customers with refunds and product returns.Helped customers find desired items and sizes by closely supportingeach person throughout the buying process.Notified customers of new products, prices, and special offers.Connected with customers to offer assistance and promote products.Directed customers to appropriate facility and product locations.Maintained knowledge of current sales and promotions.March Show less

  • Senior Digital Marketer

    Jul 2022 - Sept 2022

  • Support Team Leader

    May 2021 - Jun 2022

  • Sales Assistant

    Mar 2021 - Dec 2021
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  Global Publishing Academy and Mind and body Academy

  Sept 2022 - Feb 2023

  Digital Marketing Manager

  Different marketing management tasks and reportsEmail writingCreative ideas for improvementCommunication with existing and future clientsWeb designContent CreationAmazon publishing including Amazon ads implementationAnd other marketing-related tasks.Implemented marketing strategies to drive and optimize themarketing funnel.Analyzed reports for results on different platforms and maderecommendations for areas of growth.workflow automation

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  Gas and Solar Appliances

  Jun 2023 - Aug 2023

  Ecommerce Manager

  Maintaining the website and e-commerce storeCreation of social media posts across all social media platformsCreation of newsletters and contentCustomer Care Optimizing across social media platforms and Google AdsMonthly optimization resultsworkflow automationknowledge base creation

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  Remote Insurance Team LLC

  Apr 2024 - now

  IT Support Specialist