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Helmut Kaiser

Helmut Kaiser

Bank Assistant

Followers of Helmut Kaiser58 followers
location of Helmut KaiserMetropolregion München

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  • Timeline

  • About me

    EMEA Customer Support Manager at PeopleCert

  • Education

    • Johann-Friedrich-von-Cotta-Schule Stuttgart

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    • Freie Universität Berlin

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      Bachelor of Education - BEd Audiology/Audiologist and Speech-Language Pathology/Pathologist

      Specialized in the medical complexities of communication. With a strong focus on diagnosing, preventing, and treating hearing and balance problems. As a speech-language pathologist specializing in diagnosing and treating speech and language disorders.

    • TUM School of Management

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      Master of Science - MS Communication and Media Studies

      Developed an informed, critical, and creative approach to communicating science to professional media standards in this Master's course.Studied a combination of academic and practical topics in the field of mass media communication, business communication relations, and speech science. Advance my technical and conceptual skills by working in a range of media and gaining direct industry experience on a work placement.

  • Experience

    • Commerzbank AG

      Apr 2006 - Sept 2007
      Bank Assistant

      • Build quality personal and business customer relationships by proactively recommending appropriate bank products, accounts, loans, and various financial products• Managed a self-developed pipeline of clients and prospects for future selling opportunities with the objective of meeting or exceeding assigned sales goals.• Maintained strong client relationships to expand cross-sell opportunities looking to expand relationships and developed cross-sell opportunities through service to sales excellence.• Maintained up-to-date knowledge of products, services, technology, and regulations. Weniger anzeigen

    • Microsoft

      Jan 2009 - Nov 2012
      Product Support Analyst

      Chosen to be one of the 30 interns from over 600 applicants across North West Europe to participate in the Intern to MACH (Microsoft Academy for College Hires) program.► Assisted in the launch of O365 for Education, Developed O365 marketing plan for educational institutions.► Developed IMC campaign for Windows 8.► Participated in the Surface launch and generated demand.

    • Media-Concept Bürobedarf GmbH

      Nov 2012 - Jan 2017
      Customer Support Team Lead

    • SGS

      Nov 2017 - Jan 2021
      Customer Success Associate

      Provided exceptional customer service and support to ensure our clients received the highest level of satisfaction in the licensing and certification process. Developed a deep understanding of clients' needs and effectively communicated with them to deliver tailored business certification solutions. Collaborated closely with internal teams to ensure a seamless client experience, identifying opportunities for process improvements and cross-functional training.

    • PeopleCert

      Jan 2021 - now
      EMEA Customer Support Manager

      Responsible for overseeing all aspects of a 50-person Pan-European customer service team in the EMEA region. Managed all customer service representatives, ensuring that our customer service policies and procedures are being followed, and working closely with other departments to improve our overall customer experience.Some of my key attainments in this role include streamlining our customer service processes, implementing a new customer feedback system to help identify areas for improvement, and developing and delivering training programs to ensure that our customer service representatives are providing the highest level of service possible.Developed a deep understanding of the importance of customer satisfaction, including tracking and optimizing relevant KPI metrics and ensuring that the appropriate technical feedback was delivered to the product team. Weniger anzeigen

  • Licenses & Certifications

    • Lean Six Sigma White Belt Certification

      BSI
      Jan 2014

    • ITIL Expert Managing Across the Lifecycle (ITIL-MALC)

      PeopleCert
      Feb 2022

  • Volunteer Experience

    • Community Volunteer

      Issued by International Civil Society Centre on Jan 2008
      International Civil Society CentreAssociated with Helmut Kaiser