Kedar Malshe

Experience

• 

  TAJ Resort & Palaces Taj Residency (Aurangabad)

  Dec 2018 - May 2019

  On Job Trainee
• 

  Taj President Hotel (Mumbai)

  Jun 2020 - May 2021

  Revenue Management Intern

  • Conducted the rate loading for various packages and offers across distribution channels• Assisted in analyzing the hotel performance based on business key performance indicators (KPIs)

• 

  IDeaS Revenue Solutions

  May 2021 - May 2023

  • Achieved a 30% higher resolution rate, minimizing downtime and boosting overall team productivity• Implemented RCA using Java at L2 support, cutting issue identification and resolution time by 20%• Achieved 100% service delivery compliance by prioritizing and organizing tasks to adhere to SLAs• Collaborated with stakeholders to assess client history and concerns, driving data-backed solutions • Proposed actionable, data-driven solutions for issues, fostering informed decision-making processes • Conducted controlled tests to recommend solutions, ensuring smooth client operations and continuity • Executed backend changes, optimizing forecasts within a 10% error margin with client expectations

  • Client Support Specialist

    Apr 2023 - May 2023

  • Senior Associate Client Support Specialist

    Mar 2022 - Apr 2023

  • Senior Associate Hospitality Revenue Optimization Analyst

    Sept 2021 - Mar 2022

  • Associate Revenue Optimization Data Analyst

    May 2021 - Sept 2021
• 

  IDeaS Revenue Solutions

  Apr 2024 - May 2024

  Product Management Intern

  • Defined portfolios with 20+ epics, 50+ stories for UI redesign, facilitating project scoping, timeline, and cost estimation• Presented quantified analysis of 3 internal development requests, enabling more informed decision-making and prioritization• Collaborated with cross functional teams, refining requirements and aligning development with business goals and timelines• Engaged in iteration planning and backlog reviews, streamlining story prioritization, assignment, and development timelines Show less