Jason M Dwyer, MBA, PMP, CSPO, CSM, PCCP

Experience

• 

  Willamette Industries, Inc.

  Feb 1996 - Oct 2000

  Program Manager

  As a Program Manager, I spearheaded a comprehensive occupational safety and health initiative aimed at enhancing safety and health measures organization-wide. My strategic approach involved implementing effective policies, procedures, and process standards while measuring success against established key performance indicators (KPIs).Program Oversight: Managed the development and execution of a robust occupational safety and health program, ensuring alignment with organizational goals and compliance with industry regulations.Performance Measurement: Established and monitored KPIs to evaluate program effectiveness, driving continuous improvement and accountability throughout the organization.Training and Development: Supervised, coached, and trained employees, fostering a culture of safety and proactive risk management. My leadership motivated team members to embrace safety standards, resulting in enhanced performance.Safety Adoption Improvement: Achieved a 16% increase in employee adoption of safety standards and best practices in Year 1 and a subsequent 12% increase in Year 2. This significant growth highlighted the program’s effectiveness in engaging employees and reinforcing a safety-first mindset.Injury and Illness Reduction: Successfully reduced on-the-job injury and illness incidents by an average of 4.2% per year over three consecutive years. My focus on prevention strategies and employee education contributed to a safer work environment, minimizing risks and associated costs.Through these initiatives, I played a pivotal role in transforming the organization’s safety culture, achieving measurable improvements in safety performance and fostering a commitment to health and safety at all levels. My leadership in this program not only protected employees but also supported organizational objectives by enhancing operational efficiency and reducing downtime Show less

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  Keunzi Communications, LLC

  Aug 2004 - Aug 2005

  Project Manager

  As a Project Manager specializing in directional drilling projects, I successfully oversaw the installation of underground conduits for fiber optic cables. My role encompassed comprehensive project management, including profit and loss accountability, ensuring project success from inception to completion.Project Oversight: Managed all aspects of directional drilling projects, driving efficiency and quality in every phase. I supervised a dedicated team of 12 direct reports across three crews, ensuring adherence to project timelines, safety protocols, and quality standards.Performance Leadership: Consistently led the company in key performance metrics, including production, profitability, quality, and safety. My commitment to operational excellence established a culture of accountability and high standards within the team.Production Optimization: Set and achieved a new production standard of 400 linear feet per crew per day, significantly enhancing productivity levels. By implementing best practices and continuous improvement initiatives, I maximized output while maintaining safety and quality.Profit and Loss Responsibility: Took ownership of project financials, closely monitoring budgets and resource allocation to ensure profitability. My strategic decision-making resulted in optimized costs and enhanced profit margins across all projects.Quality Control and Safety Management: Supervised all production and quality control functions, maintaining strict compliance with safety regulations. My proactive approach to safety ensured a zero-incident work environment, fostering a culture of safety awareness among the team.Through these efforts, I contributed to the successful execution of high-impact projects, positioning the company as a leader in the fiber optic installation market. My focus on performance metrics and team leadership drove measurable results and sustained operational success. Show less

• 

  Buena Vista Custom Homes

  Aug 2005 - Apr 2008

  Operations Manager

  In my role as Operations Manager for a start-up production home builder, I successfully managed essential functions, including staffing, procurement, production, quality control, safety, warranty management, and customer service, to drive operational efficiency and deliver high-quality homes.Project Lifecycle Management: Oversaw the full lifecycle of home building projects with a total budget of $40M, ensuring timely completion and adherence to company standards. My strategic coordination across teams enhanced operational efficiency and project outcomes.Quality Control Implementation: Developed and implemented a quality control program that achieved a $1.2M reduction in operational expenditures (OPEX) in the first year (3%). This initiative improved product quality and cultivated a culture of accountability and continuous improvement within the team.Customer Service Enhancement: Launched customer service initiatives that increased customer satisfaction scores by 250%. By focusing on feedback and training staff in effective communication, I strengthened client relationships and improved overall customer experience.Team Development: Recruited, trained, coached, and supervised a team of 20 direct reports, fostering a strong commitment to excellence. My leadership emphasized mentorship and professional growth, leading to enhanced productivity and team morale.Operational Program Management: Designed and evaluated various operational programs to optimize efficiency and align strategies with company goals. My data-driven decision-making supported informed choices that propelled operational success.Through these efforts, I played a crucial role in establishing a successful home building company, enhancing operational excellence, and driving customer satisfaction while effectively managing resources and budgets. My focus on quality and team development positioned the company for long-term growth and profitability. Show less

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  Macadam Floor & Design

  Apr 2008 - Apr 2009

  Project Coordinator

  In my role as a Project Coordinator, I successfully managed and optimized the installation processes for hard surfaces and floor coverings across 17 home builder accounts, ensuring timely delivery and high-quality service.Installation Oversight: Scheduled, inspected, and supervised installations to ensure compliance with quality standards and project specifications. My proactive approach minimized delays and enhanced customer satisfaction by maintaining a 95% on-time delivery rate.Schedule Management: Created and maintained detailed installer schedules, coordinating with various stakeholders to optimize resource allocation and workflow efficiency. This strategic scheduling reduced downtime and improved overall project timelines.Customer Service Excellence: Provided comprehensive customer service and warranty management for builder accounts. I effectively resolved issues and concerns, enhancing client relationships and contributing to a 20% increase in repeat business.Stakeholder Coordination: Managed business relationships with a diverse range of stakeholders, including product manufacturers, suppliers, installation subcontractors, builders, and end-users. By fostering strong communication and collaboration, I ensured seamless project execution and alignment with client expectations.Problem Solving: Addressed challenges in real-time, employing critical thinking and negotiation skills to resolve conflicts and ensure customer satisfaction. My ability to anticipate issues led to a 30% reduction in service-related complaints.Through my effective project coordination, I contributed to the successful execution of numerous installations, delivering value to clients and enhancing the company's reputation in the home building industry. My commitment to excellence and strong relationship management skills positioned me as a key asset in driving project success. Show less

• 

  Comcast

  Nov 2011 - now

  As a Senior Portfolio Program Manager, I oversee Comcast's West Division strategic project portfolio, managing high-impact initiatives for the Customer Experience, HR, IT, Finance, and External Affairs business units. My focus is on aligning projects with division-wide objectives to drive operational excellence, improve customer satisfaction, and streamline cross-functional processes.In this role, I lead a team of project managers, ensuring project execution aligns with business goals and delivers measurable value. My recent work includes the Network Expansion Lead Enablement (NELE) and Spectrum Alignment projects, recognized with the Q1 “See Beyond” Catalyst Award. These initiatives unified tools and data across divisions, enhancing collaboration and accuracy in network planning, and ensuring readiness for national expansion.As a subject matter expert in project management methodologies, I manage Comcast’s most complex initiatives, implementing best practices and optimizing workflows to reduce risks and increase efficiency. My leadership in the EHS DOT Compliance project drove critical regulatory compliance improvements, while my support of the Fusion Persona Mapping enabled our HR team to better align employee capabilities with future needs.I specialize in providing data-driven portfolio-level reporting for senior leaders, offering dashboards and insights that track KPIs, performance metrics, and project health. This approach ensures executive alignment and enhances decision-making for sustained project success.In addition to my focus on business value creation, I am deeply committed to team development. Through coaching and mentorship, I empower team members to adopt innovative tools and practices, including AI for efficiency gains. My ability to bridge strategic goals with actionable project plans has consistently driven portfolio success across Comcast’s West Division, solidifying our PMO’s impact in a fast-paced, evolving industry. Show less As Senior Program Manager, I led cross-functional and vendor teams to create and execute impactful training initiatives for over 8,000 engineers across Comcast’s global technology organization. Utilizing Agile, Lean, and Waterfall methodologies, I collaborated with executives, technical leaders, and SMEs to deliver high-visibility projects that met schedule, scope, quality, and budget goals.Global New Hire Program: Designed and implemented a learning program for 200+ engineers annually in the U.S., Europe, China, and India, delivering over 800 hours of training with a 93% completion rate and an NPS of +50, ensuring successful onboarding globally.Competency-Based eLearning: Launched a vendor-based eLearning solution for 500+ cloud engineers, delivering 1,680 training hours per year. Improved skills proficiency by 66%, resulting in six industry certifications, and negotiated 2020 contract terms that saved $217,800.Security and Privacy Training: Delivered an enterprise-wide security and privacy program for over 10,000 technical leaders, managing a portfolio of nine training initiatives that produced 15,000+ hours annually, bolstering security expertise and compliance.Advanced Technician Training: Developed an 11-week training program for National Escalated Technical Solutions (NETS) technicians, leading a team to create 440 hours of proprietary content that enhanced repair capabilities and service quality.Virtual Instructor-Led Training for XOC: Created a virtual solution for the Network Operations Center (XOC) to deploy a proprietary tool to 1,000+ technicians, reducing truck rolls and improving outage response times.My background in program management, instructional design, and training development consistently drives business value, strengthens technical competencies, and ensures scalable, effective learning solutions across the enterprise. Show less As a Program Manager, I led product lifecycles for learning solutions within the Technology and Engineering Portfolio, driving initiatives that enhance workforce capabilities and operational efficiency.Cross-Functional Leadership: Directed diverse teams to develop and execute strategic product roadmaps, ensuring alignment with organizational goals. Fostered collaboration among stakeholders, resulting in innovative learning solutions with a 95% user satisfaction rate.Product Ownership: Served as Product Owner, leveraging Agile project management and design thinking methodologies to prioritize features and enhance user experience. Successfully launched multiple learning products that exceeded engagement expectations.Operational Excellence: Operationalized learning solutions and sustained ongoing operations for all products in my portfolio. Streamlined processes to reduce delivery time by 20%, ensuring high-quality outcomes and user satisfaction.Data-Driven Insights: Collected and analyzed performance data to evaluate product success against KPIs. Implemented metrics that tracked learner progress, leading to a 30% increase in completion rates for critical training modules.Tool Utilization: Utilized industry-standard tools such as JIRA, SmartSheet, and Learning Management Systems (LMS) like SAP and Workday to streamline project workflows. Developed dashboards to enhance visibility of project milestones, improving stakeholder engagement.My commitment to strategic execution and continuous improvement has led to the successful development and sustainability of impactful learning solutions, aligning with Comcast’s mission to cultivate a skilled and adaptive workforce. Through proactive leadership and a focus on measurable outcomes, I have contributed to the organization's growth and innovation objectives. Show less As a Care/Sales Trainer, I played a pivotal role in enhancing the skills and performance of team members across the Care organization, including call centers, retail stores, and direct sales channels.Interactive Learning Facilitation: Designed and facilitated engaging classroom and virtual training sessions that catered to diverse learning styles. Utilized adult learning principles to promote participation and knowledge retention, resulting in a 90% satisfaction rate among participants.Comprehensive Training Management: Managed all aspects of training, coaching, and performance management for learners, ensuring alignment with organizational objectives and individual development goals. Developed customized learning paths to support varied skill levels, enhancing overall team competency.Sales Training Implementation: Successfully delivered the “Selling the Value” sales training program to all retail store employees in the Mountain West Region. This initiative supported the strategic conversion of Comcast Service Centers to Comcast Retail Stores, resulting in a 15% increase in sales performance and improved customer satisfaction scores.Technical Training Development: Developed and delivered technical repair and retention training for over 300 Customer Account Executives (CAEs). This training was instrumental in transitioning the Denver and Colorado Springs call centers to Repair and Retention Centers of Excellence, contributing to a 25% reduction in customer churn.Through a focus on impactful training delivery and continuous improvement, I effectively empowered team members to achieve their performance goals and drive Comcast’s commitment to exceptional customer service and sales excellence. My strategic approach to training ensured that staff were well-equipped to meet evolving business demands, fostering a culture of learning and growth within the organization. Show less

  • Senior Manager: Portfolio Management - West Division PMO

    Dec 2021 - now

  • Sr. Program Manager

    Sept 2016 - Dec 2021

  • Program Manager

    May 2014 - Sept 2016

  • Care/Sales Trainer

    Nov 2011 - Apr 2014