Wilson Sexton

Experience

• 

  Hewitt Associates

  Apr 2006 - Jan 2007

  Customer Service Representitive

  -Took incoming calls pertaining to client employee's health benefits.-Assisted in Annual Enrollment processes.-Deescalated upset client employee's and troubleshot problems.

• 

  Underwriters Laboratories

  Jan 2007 - Jan 2008

  Customer Service

  -Scanned, corrected, and profiled 200 agreements with 99.9% accuracy daily.

• 

  Xerox

  Jan 2008 - Apr 2009

  A.M. Mail sort

  -Sorted by building, department, client, and associate-Delivered and received incoming packages..-Looked up associate information via lotus notes database.-Completed print jobs by binding books either by comb-bound, wire-bound, saddle stitch, or 3-hole binder.

• 

  Walgreens

  Oct 2010 - Jul 2014

  Monitor, maintain, and respond to burglar/fire/panic alarm systems Update user info in alarm panels and monitoring databaseTroubleshoot DVR/CCTV, and burglar/fire/panic alarm systems Utilized remote connections to fix internet photo orders getting stuck and not completing. Created Remedy tickets proactively off of hourly reports to ensure prompt solutions were made before the customers and stores knew of issues.

  • Security Operations Specialist

    Feb 2011 - Jul 2014

  • HC Internet Photo Support

    Oct 2010 - Jan 2011
• 

  CDW

  Dec 2014 - Jul 2016

  Administrative tasks such as new agreement creations, True up, CICR, COCP, part number requests, SA proration and Invoice bids, etc Presales support for the Microsoft Surface.-Answered presales questions for the Surface via email, phone, and Lync.-Reviewed Orders for the Surface Technical Router, ensuring orders were submitted correctly leveraging pricing programs correctly.-Submitted Deal Registrations and Special Pricing Requests to MS.

  • Licensing Help Desk Specialist - Great Lakes Region

    Jul 2015 - Jul 2016

  • Microsoft Surface Partner Specialist

    Dec 2014 - Jul 2015
• 

  CDW

  Sept 2016 - now

  Cover Healthcare, State & Local Government, and Federal Government segments

  • Microsoft OEM Brand Manager - EDU

    Apr 2022 - now

  • Microsoft Surface Solution Specialist

    Jan 2018 - Apr 2022

  • Microsoft Surface Partner Specialist

    Sept 2016 - Jan 2018