Esther Ayeni (MBCS,PSM)

Experience

• 

  First Bank of Nigeria Ltd.

  Jul 2013 - Jan 2022

  • Led requirements gathering by running workshops; and interviewing users and business leads; carried out the validation of captured requirements and ensured these aligned with the overall business strategy.• Performed gap analysis and prepared flowcharts of current ‘as-is’ and proposed ‘to-be’ business processes. • Strategically defined and documented precise business requirements and created functional design documents ensuring product development was accurately defined, specified and conveyed to relevant stakeholders.• In partnership with various departments and units, provided insightful interpretation of data to support strategic, operational, quality and improvement plans.• Incorporated data and information from a variety of sources (quantitative and qualitative) to improve insight generation.• Use of Gap analysis and use of various analytical documents.• Obtained formal sign-off of business requirements from all key project stakeholders and ensured traceability throughout the development cycle as requirements evolved.• Provided expert guidance and educated end users on data results and interpretation with the goal of improving data literacy and data informed decision making in the organization. Show less

  • Business Analyst

    Feb 2017 - Jan 2022

  • Process & Operation Improvement Support

    Jul 2013 - Jan 2017
• 

  Tritek Consulting Limited

  Feb 2022 - Aug 2022

  Business Analyst

  • Led grooming sessions for Project Backlog to ensure availability of an adequate pipeline of prioritised work; including updating Epics, Stories, and Tasks.• Identified workflow bottlenecks and implemented new and improved processes and policies.• Led cross-functional teams to analyse and understand operational impacts of technology changes.• Collaborated throughout systems development lifecycles, from requirements gathering to production releases.• Developed wireframes for the new CRM design.• Met end-user goals by supporting strategic planning initiatives • Documented process flows and developed requirements for functional improvements.• Improved employee engagement by conducting training classes, holding personal meetings and leading special workshops.• Facilitating Training, Scrum meetings, Sprint Reviews, Retrospective reviews, Iteration planning sessions and Workshops; with a focus on promoting cross functional communication. Show less

• 

  Leeds Beckett University

  Aug 2022 - Sept 2023

  Business Analyst

  • Mapped current business and operational processes and offered recommendations for improvement.• Led cross-functional teams to analyse and understand operational impacts of technology changes.• Collaborated throughout systems development lifecycles, from requirements gathering to production releases.• Utilised business process re-engineering techniques and documented the ‘as is’ and ‘to be’ processes to identify system requirements needed to achieve business goals; adhered to BPMN 2.0 process standards.• Provide recommendations for business process improvement, project performance, and overall efficiency.• Process management for efficiency and continuous improvement, cost management, and change management.• Conducted interviews with key business users to collect information on processes and user requirements.• Liaised with stakeholders to verify technology alignment, recommending solutions against project specifications. Show less

• 

  Birmingham City University

  Nov 2023 - now

  Senior Business Analyst