
Flaviu Dragan
Customer Technical Support Engineer

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About me
Integration QA Manager @ JAGGAER | Agile Methodologies, Jira
Education

Lucian Blaga Highschool, Cluj-Napoca, Romania
2000 - 2004High School Diploma Information Technology
Technical University of Cluj Napoca
2004 - 2009Bachelor's degree Information Technology
Experience

UPC Broadband
Jan 2011 - Mar 2012Customer Technical Support Engineer
Neusoft Mobile Solutions - Romania
Mar 2012 - Jun 2013Software Quality Assurance TesterThe first two projects in which I have been involved were strongly correlated. The clients were Nokia and Microsoft. I worked as a functional QA Tester for Marketplace platform(Similar to Google Play Store, but for users of the Windows Phone operating system). For these tests we used the Nokia Lumia devices. The second project involved only Nokia, and the project was called Nokia Store(Ovi Store).In essence, the test I did was similar to the first project, but this time for Nokia devices with Symbian operating system. The third project involved the project Nokia Store. I developed an application in Java that covered the entire Nokia Store platform and gathered all applications, their status, and produced a report in an Excel spreadsheet. I have developed a small application with a graphical interface where you login with your credentials, and then start the application. I used Java with SWT framework and for the collection of information, identifying the elements on the platform I used Java, Selenium WebDriver (Java), Bug Tracking tools- Bugzilla, Mantis Show less

PITECH+PLUS
Jun 2013 - Jan 2014QA Automation EngineerTesting both Manual and Automated for - enterprise applications for the following customers: E.ON (http://www.eon.com/en.html) - Web applications for the following clients: Carrefour (http://carrefour.com) Cartier (http://www.cartier.com) Tools for Bug Tracking: Redmine, Jira, Mantis Automation : Selenium WebDriver Show less

Vodafone Germany
Jan 2014 - Aug 2014QA Automation EngineerAutomation engineer of Cloud Computing platform for Vodafone Global Services GmbH (Dusseldorf). Writing classes in C # (Ranorex) and procedures for developing and automating operations provisioning EC2 (Elastic Cloud), S3 (storage) AS (Autoscaling) and CloudWatch. Writing technical documentation. Participation in daily meetings and call meetings with the dev team and customer. Agile development with SCRUM Technologies used : C# , Ranorex

Reply
Aug 2014 - May 2015QA Automation Engineer• Automated manual test cases for the Seat Pagine Gialle web app, improving testing accuracy and efficiency through comprehensive test automation frameworks.• Coordinated with cross-functional teams to incorporate testing into the broader product development lifecycle, ensuring Agile principles were adhered to.

UniCredit
May 2015 - Dec 2016QA Automation Engineer• Operated as an integral part of Agile Scrum teams, contributing to sprint planning, backlog grooming, and daily standups, while focusing on automating test cases.• Developed automated test cases using Selenium WebDriver and Java, significantly reducing manual testing times and increasing test coverage.• Collaborated with developers to identify and resolve defects, actively participating in sprint retrospectives to drive continuous improvements.

KIKO MILANO
Jan 2017 - Jan 2019Agile Quality Assurance Manager• Facilitated Agile and Scrum ceremonies for the QA team, playing an instrumental role in the adoption of Agile methodologies within the eCommerce platform development for KIKO Milano.• Established QA processes from scratch, choosing and implementing tools that supported Agile workflows, including automated testing frameworks for performance and regression testing.• Supervised and led performance testing efforts for KIKO’s eCommerce application, ensuring optimal functionality and performance, even during peak traffic periods.• Managed and coached a team of 3 QA engineers, providing Agile training and integrating continuous improvement principles into day-to-day activities. Show less

Kering
Jan 2019 - Oct 2019Agile QA Manager• Served as Scrum Master for the QA team, facilitating Agile ceremonies and coaching team members on Scrum processes and Agile methodologies.• Created and scaled the QA team, hiring and mentoring 5 QA engineers, and integrating Agile principles into their daily operations.• Implemented a hybrid testing strategy, blending manual and automated tests to ensure high-quality releases, while aligning test execution with Agile sprints.• Played a critical role in project planning and backlog grooming, ensuring that sprint goals were met and that the team maintained a high velocity.• Led efforts to establish a continuous integration and deployment pipeline (CI/CD) using Jenkins, improving release cycles and reducing regression issues. Show less

CompuGroup Medical Italia Group
Oct 2019 - Jul 2020Agile Quality Assurance Manager• Spearheaded Agile QA processes for four cross-functional Scrum teams, providing leadership and guidance in Scrum and Agile practices.• Led the transition from traditional Waterfall methodologies to Agile Scrum, resulting in improved product delivery timelines and increased team productivity by 25%.• Managed project backlogs, prioritized tasks, and collaborated closely with Product Owners and stakeholders to ensure alignment with project goals and customer expectations.• Led the design and execution of automated testing frameworks using Selenium and Jenkins, reducing manual testing efforts and improving test coverage by 40%.• Conducted sprint retrospectives and implemented feedback loops to drive continuous improvements and enhance team collaboration. Show less

JAGGAER
Jul 2020 - nowIntegration QA Manager I Scrum Master• Leading Agile transformations across cross-functional teams, serving as Scrum Master and driving continuous improvements in Agile processes for the entire organization.• Facilitating Scrum ceremonies, including Sprint Planning, Reviews, Retrospectives, and Daily Standups, ensuring team alignment, engagement, and timely delivery of projects.• Collaborating with stakeholders to prioritize product backlogs, define clear sprint goals, and remove impediments for the development team, resulting in a 30% increase in sprint efficiency.• Developed and implemented a comprehensive testing infrastructure from scratch, incorporating automated and manual testing strategies to support Agile workflows and ensure high-quality product delivery.• Mentoring and coaching a team of 12 QA engineers, integrating Agile methodologies into their day-to-day processes and fostering a culture of continuous improvement.• Introduced Jira and Xray for test case management and project tracking, improving visibility across sprints and enabling real-time progress reporting to stakeholders. Show less
Licenses & Certifications
- View certificate

Syntrio Bribery and Improper Incentives (Foundation)
SyntrioOct 2023
Languages
- itItalian
- enEnglish
- roRomanian
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