Monika Michalak

Experience

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  Comarch

  May 2013 - Dec 2022

  Senior consultant of Comarch ERP XL system

  • Providing Comarch ERP XL customer support to corporate clients in Accounting and Fixed Assets modules by phone or e-mail.• Customer care and guidance in the execution of payment transactions, creation of invoices and posting of business transactions• Optimization of accounting processes for clients.• Responsible for clients’ databases made available for analysis and verification.• Repairing databases and instructing database service technicians on how to repair databases.• Creating system documentation in WordPress.• Testing new parts of ERP XL program (tester certification).• Addressing inquiries effectively to meet clients’ expectations. Show less

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  ESMT Berlin

  May 2023 - now

  Accountant

  • Issuing outgoing invoices to customers and students in Datev software.• Booking credit card statements of employee in ELO Digital Office.• Verification and booking of business travel expenses in HR Works.• Administrator of company accounts for the AirPlus, Lanes & Planes and Cytric Travel & Expense portals.• Assistance with monthly and year-end closing.• Answering questions from colleagues regarding company credit cards and business travels.