Fatima Ahmed Alawadhi

Experience

• 

  Emirates Group

  Feb 2013 - now

  Spearheading the shift in employee experience to enhance HR process, systems and people capability and elevate the experience across the employee lifecycle improving job satisfaction, burnout and motivation for employees and enable higher productivity, lower turnover and strong employer brand Responsible for driving enhanced performance of employees based on people insights through targeted HR solutions in the areas of diversity and inclusion, team effectiveness, employee development and productivity Accountable for identifying leadership gaps within the organisation and managing leadership frameworks and learning programs and solutions across the Emirates Group Leading organisational culture change strategy to scale across the company, management consultancy as subject matter expertise around enhancing employee experience and building an engaging work environment and driving engagement programs to drive operational, financial and people related outcome Responsible for managing process, systems and people strategies and enhancements to ensure streamlined and exceptional customer experience across all Emirates Retail outlets and Contact Centres around the world Responsible for creating, enhancing, implementing streamlined customer experience standards for all Emirates branded Retail Offices and Contact Centres

  • HR Manager - People Experience

    Jun 2022 - now

  • Organisational Effectiveness Lead

    Sept 2021 - Jun 2022

  • Leadership Experience Lead

    Jun 2020 - Sept 2021

  • Culture & Employee Experience Lead

    Feb 2019 - Aug 2020

  • Retail and Contact Centre Management Controller

    Dec 2014 - Jan 2019

  • Retail & Contact Centre Management Officer

    Feb 2013 - Nov 2014