Robert Bellen

Experience

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  Http://www.linkedin.com/pub/rob-bellen/50/6a8/938

  Oct 1998 - Aug 2002

  QA Analyst, BS Analyst, Technical Training Consultant, Desktop Plan Manager Associate

  • Interact with end-users and analysts to determine testing requirements for each project• Develop test cases for projects of all sizes• Perform system testing• Document test results, including automated issue tracking and test completion summaries• Interact with developers to facilitate the resolution of outstanding issues• Work with internal and external clients to review, analyze and evaluate business systems and• operational needs and gain consensus of business requirements for desired system enhancements• Formulate systems to parallel overall business strategies• Develop project documentation, business requirements, functional specifications, and process flowcharts• Utilize standard project and system development life cycles and methodologies• Analyze technical training needs and procure appropriate training courses and materials• Coordinate and deliver technical training for Salem IT based on IT initiatives• Develop, coordinate and deliver Lotus Notes training to the entire Salem facility• Completed 6 full months ahead of schedule• Design, develop and coordinate monthly internal publication of the Retirement Services IT Newsletter• Design, develop and maintain Retirement Services IT intranet site • Conduct product demonstrations to prospective clients• Initiate on-site and remote proprietary software implementations of internally developed plan• administration software product for 401(k) defined contributions services industry• Ensure product performance and service standards were met • Support internal and external clients via technical help line• Convert majority of clients to newly designed software product - 6 full months ahead of schedule Show less

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  Auto City Collision Repair Center

  Aug 2002 - Aug 2024

  Office Manager

  • Brand development, web site traffic growth including search engine marketing methodologies, developed brand strategy and statistics systems• Seek out new business opportunities, develop and distribute all marketing materials through various outlets including social media, collaborate with outside resources reinforcing brand recognition• Network administration, implement new technologies to meet evolving business needs, ensure network infrastructure optimal, secure, and redundant disaster recovery procedures in place• Customer Service coordination, manage daily office operations ensuring timely and efficient use of resources, financial reporting and continual business development Show less

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  Cronin Bisson & Zalinsky, P.C.

  Aug 2023 - now

  Office Manager at Cronin Bisson & Zalinsky, P.C.