Ronojit Bose

Experience

• 

  Torero Corporation Pvt. Ltd.

  Dec 2019 - Aug 2020

  Web Technology Manager

  ** Online Store Management: Oversee daily operations of the e-commerce website, ensuring that product listings, pricing, and inventory levels are up to date. Manage product uploads, descriptions, images, and categorization to ensure a high-quality shopping experience.** Sales and Marketing: Develop and implement digital marketing campaigns, including email marketing, social media marketing, SEO, and PPC advertising. Analyze and optimize marketing strategies to increase traffic, conversions, and sales.** Customer Experience: Enhance the online shopping experience by improving website usability, user interface, and customer service. Address customer queries, complaints, and feedback to ensure high levels of satisfaction and retention.** Performance Analysis: Monitor and analyze website performance metrics, sales data, and customer behavior using tools like Google Analytics, and adjust strategies accordingly. Prepare regular reports on sales performance, campaign effectiveness, and other key metrics.** Inventory Management: Coordinate with suppliers and warehouses to manage stock levels, process orders, and handle returns or exchanges. Ensure that the inventory is accurately reflected on the website and that stockouts are minimized.** Promotion and Merchandising: Plan and execute promotional activities, sales events, and seasonal campaigns. Optimize product placement and merchandising on the website to maximize visibility and sales.** Technology and Tools: Use e-commerce platforms and tools (like Amazon, Flipkart, Snapdeal, Myntra, Shopify) to manage and enhance the online store. Stay updated on the latest e-commerce trends and technologies to keep the business competitive.** Collaboration: Work closely with cross-functional teams, including marketing, IT, customer service, and logistics, to ensure alignment with business goals. Coordinate with designers, developers, and content creators to ensure a cohesive brand experience. Show less

• 

  Amazon

  Aug 2020 - Mar 2023

  ** Customer Support: Provide support to advertisers via email, chat, or phone, addressing inquiries about ad campaigns, billing, and account issues.** Campaign Optimization: Help advertisers optimize their ad campaigns for better performance, including guidance on targeting, bidding strategies, and ad content.** Troubleshooting: Identify and resolve technical issues related to ad delivery, tracking, or reporting.Reporting: Generate and analyze reports on ad performance, offering insights and recommendations for improvement.** Education: Educate advertisers about best practices, platform features, and new tools or updates.** Feedback Collection: Gather feedback from advertisers to improve the support process and the platform's features.** Scheduling: Create and maintain employee schedules to ensure adequate coverage for all shifts and operational needs.** Forecasting: Analyze historical data and trends to predict future staffing requirements and adjust schedules accordingly.** Performance Monitoring: Track employee performance metrics and productivity, ensuring alignment with organizational goals.** Reporting: Generate reports on workforce metrics, attendance, and compliance with scheduling policies.** Process Improvement: Identify areas for process improvement within workforce management and implement changes to enhance efficiency.** Support: Assist with onboarding and training new employees, and support current staff with scheduling or performance-related queries. Show less ** Customer Support: Provide timely and accurate support to sellers and vendors via email, chat, or phone. Address inquiries related to account setup, product listings, transactions, and performance metrics.** Issue Resolution: Troubleshoot and resolve issues related to account management, listing errors, payment problems, or policy violations. Escalate complex issues to higher-level support or specialized teams as needed.** Account Management: Assist with the setup and configuration of seller or vendor accounts. Guide sellers and vendors through platform features and tools to optimize their listings and sales performance.** Performance Improvement: Analyze account performance and provide recommendations for improvements. Offer insights on how to enhance product visibility, increase sales, and improve customer satisfaction.** Policy Enforcement: Ensure that sellers and vendors adhere to platform policies and guidelines. Address any compliance issues and provide guidance on policy changes.** Training and Education: Educate sellers and vendors about platform features, best practices, and promotional opportunities. Conduct webinars or one-on-one training sessions if needed.** Feedback Collection: Gather feedback from sellers and vendors to improve support processes and platform features. Work with internal teams to address recurring issues or areas of concern.** Reporting: Generate reports on common issues, support trends, and performance metrics. Provide insights and suggestions for improving the support process. Show less

  • Advertiser Support Associate (SME)

    Nov 2020 - Mar 2023

  • Seller Partner Support Associate

    Aug 2020 - Oct 2020
• 

  Target

  Apr 2023 - now

  Lead Specialist WFM

  ** Forecasting and Scheduling: Analyzing historical data and trends to predict future staffing needs, creating schedules to ensure adequate coverage and efficiency.** Performance Monitoring: Tracking key performance indicators (KPIs) and metrics to evaluate workforce effectiveness, productivity, and adherence to schedules.** Process Improvement: Identifying and implementing improvements in workforce management processes and systems to enhance efficiency and reduce costs.** Reporting and Analysis: Generating reports and providing insights on workforce trends, staffing levels, and performance to senior management.** Team Management: Leading a team of WFM associates & vendor RTM's, providing guidance, training, and support to ensure the team meets its objectives.** Stakeholder Communication: Collaborating with other departments, such as HR, operations, and finance, to align workforce management strategies with overall business goals.** Technology Utilization: Leveraging WFM software and tools to automate processes, improve accuracy, and streamline operations.** Compliance and Best Practices: Ensuring that workforce management practices adhere to company policies, industry standards, and legal requirements. Show less