Amanda Heider

Experience

• 

  NextGear Capital

  May 2015 - Jan 2021

  • Responsible for assisting with escalated situations involving dealers, Performance Managers, and competitors • Timely execution of daily and weekly reports; including the Loan Payoff report, Variance report, and Disbursement Detail reports • Monitoring the FS Help line to assist Customer Service reps and PMs with questions and concerns• Mentoring colleagues to support them in their personal and professional development • 2018 MVP Power Driver award, 2019 Living the Values award Show less

  • Supv Titles & Records

    Jan 2020 - Jan 2021

  • Senior Floorplan Specialist

    Dec 2015 - Jan 2020

  • FloorPlan Specialist

    May 2015 - Dec 2015
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  Sedgwick

  May 2021 - Jul 2021

  Workforce Management Team Lead

  • Serviced Bank of America’s employees with their leave of absence claims • Provide support, guidance, leadership, and motivation to promote maximum performance amongst team members • Ensure claim files are coded correctly and adequate documentation is created by claim examiners• Perform quality reviews on claims in compliance with audit requirements, service contract requirements, and quality standards• Compile, review, and analyze management reports to take appropriate action• Identify and advise management of trends, problems, and issues as well as recommended courses of action• Maintain contact with the client on claims and help promote a professional client relationship• Provide technical and jurisdictional direction to examiner on claims adjudication• Act as second level of appeal for client and claimant issues regarding claim specific, procedural, and/or special requests Show less

• 

  First Business Bank

  Jul 2021 - now

  Floorplan Finance Loan Operations Team Lead

  • Verify all loans are processed and administered in accordance with established regulations, bank policies, and the credit terms as approved by First Business Bank’s loan committee• Provide timely, attentive, upbeat customer service to our dealers• Ensure accuracy of data entry into the Compass, QuikTrak, and Salesforce systems • Supervise and participate in all aspects of loan servicing• Oversee loan and title file structure in company designated directory• Ensure necessary documentation received from auctions and dealers is timely and accurate• Conduct periodic audits of title files and other pertinent documentation• Provide daily guidance to loan operations group, and identify opportunities to develop both technical and soft skills• Coach loan operations staff through challenging work situations, while demonstrating a resilient and consistent attitude• Serve as a contact person for bank personnel for daily updates, procedure changes, projects, and any administrative assistance needed• Train personnel to ensure bank policies and procedures are being followed. Ensure instructions, procedural manuals, and samples are provided to senior management in the case of changes with documentation• Executed the onboarding of 7 new dealers totaling more than $40MM in total credit• Set company record and floorplanned 143 vehicles totaling $3.3MM on 10/4/2021• Created core Policy and Procedure document and have implemented 20+ new policies • Completed Leadership Foundation training course by Cyndi Wentland – 2022 • Completed Diversity, Equity, and Inclusion Leadership training course by Beth Ridley – 2022 • Designed a Title Tracking spreadsheet to follow up on outstanding titles not received • Net Promoter Score (NPS) of 100 for First Business Bank Specialty Finance division - 2021 Show less