Isabella Inglis

Experience

• 

  Mencap

  Jul 2013 - May 2014

  Activities worker

  Helped to set up and run activity sessions.

• 

  Platinum Recruitment Consultancy (The Hospitality Specialists)

  Sept 2017 - Nov 2017

  Hospitality employee

  • Versatile Roles: Contributed to various roles including bar staff, waiting staff, kitchen porter, and catering assistant, ensuring seamless service across multiple departments.• Team Collaboration: Worked closely with front-of-house and back-of-house teams to ensure efficient service delivery and resolve any issues quickly.

• 

  Next Management

  Sept 2017 - Nov 2017

  Stockroom Assistant

  • Inventory Management: Supported the efficient organisation and maintenance of stock levels, ensuring optimal product availability and minimising stock discrepancies.• Customer Support & Sales: Assisted customers on the shop floor by responding to queries, locating items, and operating computerised tills to process sales.

• 

  Primerdesign Ltd

  Nov 2017 - Apr 2021

  Customer Service Representative

  • Client Support & Relationship Building: Took ownership of direct client support, fostering long-term relationships and ensuring high levels of satisfaction across customers globally.• Process Improvement: Assessed and streamlined internal processes, working closely with various teams to enhance the efficiency of daily operations and improve overall workflow.• Product & Technical Expertise: Extensive knowledge of over 500 products and advanced qPCR techniques, providing expertise to support clients and assist in troubleshooting.• Training & Development: Led training initiatives for new staff, creating comprehensive training materials to document key processes and product knowledge. Show less

• 

  Xelix

  Feb 2023 - Dec 2024

  Customer Success Manager

  • Account Management: Managed 32 customer accounts, conducting training sessions, feedback reviews, and quarterly business reviews to strengthen client relationships and ensure satisfaction.• Revenue Growth: Identified and secured upsell opportunities by engaging with key stakeholders and Economic Buyers, contributing to increased account revenue.• Sales Methodology: Completed MEDICC training to enhance sales strategies, improve customer engagement, and drive value-based selling.• Technical Support: Provided frontline technical support, resolving customer issues and ensuring seamless product implementation and usage.• Customer Engagement: Led live webinars and online Masterclasses, engaging 150+ attendees to enhance product knowledge and drive deeper usage and understanding. Show less