Brad Robinson

Experience

• 

  Catoosa County Schools

  Jan 2008 - Dec 2009

  After-school Counselor

  Tasked with delivering physical education activities for Kindergarten through 5th grade as part of an after-school program.

• 

  MacAuthority

  Nov 2009 - Sept 2014

  - Oversaw and led the sales team, ensuring optimal staff performance and engagement. - Executed critical opening and closing procedures to guarantee operational excellence at the location. - Developed and implemented break schedules to enhance workflow and maintain staffing efficiency. - Fostered a culture of outstanding customer service, adeptly addressing and resolving complex issues. - Provided accurate product recommendations tailored to meet customers' specific needs. - Delivered up-to-date knowledge of hardware and software from leading technology industry providers.

  • Sales Floor Leader

    Apr 2012 - Sept 2014

  • Solutions Specialist

    Nov 2009 - Apr 2012
• 

  Simply Mac - Apple Premier Partner

  Sept 2014 - May 2018

  - Conducted comprehensive monthly evaluations for service team members, outlining actionable goals for continuous improvement and professional development. - Produced in-depth reporting and analysis in alignment with Apple’s PSP, CSAT, and ACSE metrics, driving performance optimization. - Ensured all service team members maintained current certifications as mandated by Apple, promoting compliance and excellence in service delivery. - Oversaw certification compliance for the sales team, ensuring all members met Apple’s stringent service standards. - Managed service payroll by meticulously evaluating expenses against daily gross profit goals, and optimizing financial performance. Show less

  • Service Manger

    Mar 2017 - May 2018

  • Master Technician

    Oct 2015 - Mar 2017

  • Service Writer

    Sept 2014 - Oct 2015
• 

  Walker County School District

  Jun 2018 - now

  Technology Specialist

  Currently part of a highly skilled team of six technology specialists dedicated to delivering exceptional customer satisfaction to students, educators, support staff, and administrators at Walker County Schools.- Provide comprehensive support across multiple locations, ensuring seamless technology integration. - Manage G Suite accounts for 10,000+ users, facilitating efficient communication and collaboration. - Execute expert-level hardware and software repairs for iOS devices, maintaining optimal performance and user satisfaction. - Deliver advanced hardware and software repair services for macOS products, ensuring reliability and functionality. - Conduct repairs for Chrome OS devices, supporting diverse educational needs. - Maintain and service interactive boards, enhancing the learning experience through reliable technology. - Oversee the maintenance and servicing of interactive hardware, fostering engaging educational environments. - Maintain and service charging/syncing carts for iOS, macOS, and Chrome-based devices, supporting efficient usage. - Deploy and update iOS operating systems, ensuring devices are equipped with the latest features and security. - Oversee the deployment and updating of macOS operating systems, optimizing performance and user experience. - Manage the deployment and updating of Chrome OS operating systems, ensuring devices are current and functional. Show less