Brad Robinson

Brad Robinson

After-school Counselor

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location of Brad RobinsonGreater Chattanooga

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  • Timeline

  • About me

    Lead Technology Specialist at Walker County School District

  • Education

    • Chattanooga State Community College

      -
    • Georgia Northwestern Technical College

      -
  • Experience

    • Catoosa County Schools

      Jan 2008 - Dec 2009
      After-school Counselor

      Tasked with delivering physical education activities for Kindergarten through 5th grade as part of an after-school program.

    • MacAuthority

      Nov 2009 - Sept 2014

      - Oversaw and led the sales team, ensuring optimal staff performance and engagement. - Executed critical opening and closing procedures to guarantee operational excellence at the location. - Developed and implemented break schedules to enhance workflow and maintain staffing efficiency. - Fostered a culture of outstanding customer service, adeptly addressing and resolving complex issues. - Provided accurate product recommendations tailored to meet customers' specific needs. - Delivered up-to-date knowledge of hardware and software from leading technology industry providers.

      • Sales Floor Leader

        Apr 2012 - Sept 2014
      • Solutions Specialist

        Nov 2009 - Apr 2012
    • Simply Mac - Apple Premier Partner

      Sept 2014 - May 2018

      - Conducted comprehensive monthly evaluations for service team members, outlining actionable goals for continuous improvement and professional development. - Produced in-depth reporting and analysis in alignment with Apple’s PSP, CSAT, and ACSE metrics, driving performance optimization. - Ensured all service team members maintained current certifications as mandated by Apple, promoting compliance and excellence in service delivery. - Oversaw certification compliance for the sales team, ensuring all members met Apple’s stringent service standards. - Managed service payroll by meticulously evaluating expenses against daily gross profit goals, and optimizing financial performance. Show less

      • Service Manger

        Mar 2017 - May 2018
      • Master Technician

        Oct 2015 - Mar 2017
      • Service Writer

        Sept 2014 - Oct 2015
    • Walker County School District

      Jun 2018 - now
      Technology Specialist

      Currently part of a highly skilled team of six technology specialists dedicated to delivering exceptional customer satisfaction to students, educators, support staff, and administrators at Walker County Schools.- Provide comprehensive support across multiple locations, ensuring seamless technology integration. - Manage G Suite accounts for 10,000+ users, facilitating efficient communication and collaboration. - Execute expert-level hardware and software repairs for iOS devices, maintaining optimal performance and user satisfaction. - Deliver advanced hardware and software repair services for macOS products, ensuring reliability and functionality. - Conduct repairs for Chrome OS devices, supporting diverse educational needs. - Maintain and service interactive boards, enhancing the learning experience through reliable technology. - Oversee the maintenance and servicing of interactive hardware, fostering engaging educational environments. - Maintain and service charging/syncing carts for iOS, macOS, and Chrome-based devices, supporting efficient usage. - Deploy and update iOS operating systems, ensuring devices are equipped with the latest features and security. - Oversee the deployment and updating of macOS operating systems, optimizing performance and user experience. - Manage the deployment and updating of Chrome OS operating systems, ensuring devices are current and functional. Show less

  • Licenses & Certifications

    • Apple Certified Macintosh Technician (ACMT)

      Apple
    • Apple Certified Associate - Mac Integration Basics 10.12

      Apple
    • Apple Certified iOS Technician

      Apple
    • Apple Certified Associate - Mac Integration 10.11

      Apple
    • Apple Certified Associate - Mac Integration 10.10

      Apple
    • Apple Certified Support Professional (ACSP)

      Apple
    • Apple Service Fundamentals

      Apple