Phoenix B.

Experience

• 

  Wet Seal, LLC

  Jan 2001 - Jun 2002

  Sales Associate

  Lead Sales Associate

• 

  EXp Realty

  Jul 2002 - Jul 2003

  Sales And Marketing Specialist

  Lead Networking Sales Advertising and Promotion Specialist to meet and greet potential customers securing company contracts for Fire and Water Damage Restoration

• 

  Electronic Data Systems

  Jun 2003 - Jun 2006

  Customer Service Representative/Trainer

  Assisted in training new customer service agents. Effectively managed large amounts of incoming calls. Identified and assessed customers needs to achieve satisfaction. Handled customer complaints; provided appropriate solutions and alternatives within the employees abilities

• 

  Massage and Health Studio and Spa (Massages By Misty)

  Oct 2007 - Dec 2017

  Business Owner

  • Wrote, maintained, and updated web content on a monthly basis.• Frequently managed online marketing campaigns successfully and published write-ups on social networking websites.• Provide professional massage to guests. • Comply with all procedural guidelines pertinent to massage therapy and interact nicely with guests.• Present massage services to all company customers. • Provide safe, suitable and effectual massage techniques.• Learn about precautions and contradictions for massage before every session.• Explain method and applicable techniques appropriately to customer needs as well as preferences. Ensure to observe customer reaction to massage as well as modify as required. • Elicit feedback on given massage therapy and respond accordingly. • Maintain confidentiality as well as sensitivity related to age plus gender during client interactions. • Provide comfortable plus relaxing spa experience to all guests ensuring extreme safety for guests while educate clients with knowledge and confidence on the services and products available• Provide body treatments and therapeutic massage services utilizing various modalities.• Generated budgets and forecasts on a quarterly basis • Monitored and recorded company expenses.• Performed general office duties and administrative tasks.• Provided telephone support.• Scheduled client appointments and maintained up-to-date confidential client files.Special Training: Therapeutic Massage, Swedish Massage, Barefoot Bar (Ashiastu) Massage, Hot Stone Therapy, Clinical Sports Therapy, Aromatherapy, Sound Therapy, Thai Reflexology, Body Wraps Show less

• 

  Drury Hotels

  Apr 2017 - Dec 2018

  Guest Service Agent

  Provided exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous and professional manner. Performed all Front Desk related functions including but not limited to checking guests in / out, promoting company programs, maintaining guest records, cash handling, etc. Maintained a high standard of integrity, service and hospitality at all times to promote the Drury culture with customers and co-workers.

• 

  Massage Heights

  Oct 2017 - Dec 2018

  Lead Esthetician/Massage Therapist

  Esthetician/MassageTherapist in charge of providing exceptional services as well as growing the skincare department of the Clive Massage Heights Location

• 

  Intoxalock

  Jan 2019 - Jan 2020

  Virtual Trainer/Customer Service Representative

  Assisted in remote training new customer service agents remotely. Effectively managed large amounts of incoming calls. Identified and assessed customers' needs to achieve satisfaction. Handled customer complaints; provided appropriate solutions and alternatives within the employee's abilities

• 

  Telesis

  Jan 2020 - Nov 2020

  Customer Service Specialist

  Ventech Solutions/Telesis Help Support Service Desk Representative Specialist for Quality Payment Program/IQIES/QIES, Medicare sites by providing customer service, technical website support, and account navigation, Password Resets, and Customer Service.

• 

  Self Employed

  Nov 2020 - now

  Customer Service Staff
• 

  Athene

  Jul 2021 - Feb 2022

  Contact Center Representative-

  Assisted Producers Admin and Clients with support for Insurance and Annuities account Information. Password Resets/Accessibility via inbound/outbound calls, emails by handling inquiries and researched solutions for complex product-related issues. • Demonstrates the ability to listen, analyze, document, resolve and/or escalate issues while providing excellent customer service skills to clients in dual and triple screens for 40-50 callers daily • Clarified and evaluates user problems using investigative personal expertise, and probing questions daily. • Skills include AS400, OPAS, Excel, Microsoft Word, Microsoft Team, Web Navigation Show less