Oluwakemi A.

Experience

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  Education Trust Commonwealth Conference

  Mar 2013 - Apr 2013

  Data Entry Clerk

  • Collected personal data of potential students of different international universities.• Enlightened potential students on undergraduate and postgraduate programs.• Resolved queries and handled complaints. • Customer details data inputting.• Handled the trusts promotion and advertisement.

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  Nigerian Federal Ministry of Agriculture

  May 2015 - May 2016

  Data Entry Operator

  • Led the comprehensive cleaning and entry of departmental data, achieving an exceptional 99.9% accuracy rate while maintaining absolute confidentiality of sensitive information.• Developed comprehensive FAQ database for visitors, reducing reception inquiries by 40% and empowering guests to find information, rising in refined productivity.• Streamlined call handling process by developing standardized scripts and FAQs, reducing call duration by 25% and increasing productivity of the team.• Orchestrated the drafting, customization, and finalization of 50+ client letters, invoices, and contracts; ensured accuracy and timely delivery, leading to heightened client satisfaction, and strengthened vendor relationships. Show less

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  Multiple

  Oct 2016 - May 2018

  Media Analyst

  • Utilized data analytics tools to monitor and analyze media coverage across various platforms, including television, radio, print, online news sites, and social media, to track brand mentions, sentiment, and emerging trends.• Analyzed demographic data to segment audiences based on factors such as age, gender, location, interests, and behavior to tailor content and advertising strategies accordingly.• Conducted competitive analysis by gathering data on competitors' media activities, advertising campaigns, audience engagement, and content strategies to identify strengths, weaknesses, and opportunities for differentiation.• Created visually compelling dashboards, reports, and presentations to communicate key insights and findings derived from media data analysis to stakeholders, clients, or management teams. Show less

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  Impressenera Limited- Catcor incorporation

  Apr 2018 - Feb 2020

  Data Analyst

  • Spearheaded data analysis initiatives using Excel, Tableau, and SQL, delivering actionable insights to inform strategic decision-making; data-driven recommendations led to a 30% improvement in operational efficiency and a 25% increase in customer satisfaction.• Identified and resolved critical bottlenecks in the engineering process, optimizing resource allocation and reducing project completion time by 15%, leading to increased client satisfaction and repeat business. • Analyzed raw data, drawing meaningful conclusions, and developing actionable recommendations that influenced decision-making and process improvements, emerging in a 15% increase in operational efficiency.• Streamlined data collection and analysis to identify valve manufacturers with the lowest leaking components; this successful initiative reduced pipeline leaks in four regions and sixteen areas, conserving funds and improving infrastructure reliability. Show less

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  SignalADoc

  Feb 2020 - now

  • Compile, clean, analyze and translate health data into easy-to-understand reports for distribution, enabling stakeholders to make informed decisions and resulting in a 25% improvement in data-driven decision-making, resulting in increased revenue, product quality, and customer satisfaction.• Translate conceptual data about customer requirements into detailed functional requirements for developers and the project team, leading to a 20% reduction in development time and a 15% increase in product quality.• Orchestrate strategic changes across marketing channels, optimizing customer acquisition costs and driving a 25% increase in lead conversion rate.• Spearhead the creation and maintenance of comprehensive sales analytics reports and dashboards, enabling the identification of key sales trends and opportunities that emerged in a 15% boost in monthly revenue.• Orchestrate collaboration with project sponsors to establish project vision, ensuring alignment with organizational goals; execute projects within defined timelines and budgets, driving a 20% increase in revenue and exceeding client expectations. Show less • Collaborated with the data team and other teams within the organization, such as the development team, customer service team, and management, to ensure that user issues were resolved in a timely and effective manner.• Responded to user inquiries by gathering relevant data, identifying the root cause of the problem and providing a solution. This involved working with the development team to fix bugs or glitches in the app.• Received phone calls through telemedicine platforms for consultation with different enrollees & clients.• Provided training and education to new users, as well as ongoing education to existing users. This involved creating user guides, conducting webinars or training sessions, or providing one-on-one coaching. Show less

  • Business Data Analyst

    Sept 2021 - now

  • Support Analyst

    Feb 2020 - Aug 2021