Bishoy Magdy

Experience

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  Raya Contact Center

  Apr 2019 - Dec 2019

  Call Center Support Representative

  Key Responsibilities:Provided technical support and product guidance for customers, including troubleshooting, billing inquiries, and product-related issues.Audited call quality and supported quality assurance efforts to drive CSAT and reduce escalation rates.Trained newcomers in communication, soft skills, and technical processes — preparing them for live support roles.Contributed to weekly reporting on ticket trends, customer issues, and performance KPIs.

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  BIGO

  Dec 2019 - Sept 2021

  Senior Content Moderator

  Key Responsibilities:Ensured content aligned with platform policies, using advanced judgment and platform tools to moderate sensitive or inappropriate material.Trained and mentored new team members on policy updates, moderation techniques, and reporting tools.Reported team performance and flagged technical and community concerns to senior management — reinforcing data-driven decision-making.Gained experience working in high-pressure, high-volume environments — transferable to support ticket resolution and real-time issue management. Show less

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  Self Employed

  Jan 2022 - Jan 2024

  Entrepreneur (Sanitary Ware Shop Owner)

  Key Responsibilities:Managed the daily operations of a privately-owned sanitary ware retail shop, including customer service, inventory management, and supplier coordination.Handled purchasing, invoicing, and budgeting, ensuring profitable stock levels and smooth procurement cycles.Provided technical support to customers regarding product installation, specifications, and after-sales service — sharpening troubleshooting and communication skills.Supervised delivery logistics, vendor relations, and shop maintenance to maintain efficiency and service quality.Built strong customer relationships through consistent, solution-driven service — skills easily transferrable to IT support and cloud-based service roles.Used digital tools to track stock, handle transactions, and monitor sales — demonstrating adaptability to software systems and operational platforms Show less